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Jezm
Level 1: Cadet

Hello, I am currently on a $49 a month BYO plan which includes 30gb of data. I receive a $10 discount so my monthly bill is $39 a month.  I received notification that this is increasing in data and price - $59 and month.  I do not need additional dat ...

Cashwas
Level 1: Cadet

HI there,Can anyone please help me with my inquiry? So, my plan is already up and I am planning to change it to a business one but, I would like to maintain the same number.

Coles44387207
Level 1: Cadet

Does any one no how much a telstra lease phone cost at the end of a contract. Instead of giving back and keeping it

david225
Level 1: Cadet

Hi, my mobile lease plan is now ended. So does that mean if  I upgrade my phone I keep the current one? Telstra site is unclear on this.

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

nck101
Level 1: Cadet

I'm on a "legacy" post-pain plan (the Mobile Lease Plan - $129) with a contract end date in Feb 2021. Can I return the phone, but remain on this plan on month-to-month basis?  I don't want to re-contract as this legacy plan has features that I can't ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

KarlPan
Level 1: Cadet

I received a promo code to update my BYO to month-to-month small mobile plan 40gb. It gave me a promo code to use on check out that gives $10/month credit on the bill for 24 months. The code has an expiry of 25/09/2020. But the code is not working wh ...

mumma-Quinn
Level 1: Cadet

I do not wish for my plan to change  I want it kept as it is. my name is <removed for privacy>

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Butterfly21
Level 5: Eagle Eye

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

Rubsss
Level 1: Cadet

I currently have a phone on a plan. However I want to pay it outright and turn it into a prepaid phone. Is this doable? 

aarasu
Level 1: Cadet

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