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Boatman1
Level 1: Cadet

I have a bigpond bundle plus 4 mobile phones and 2 ipads under my name. I went to the Telstra shop to sign up for a new Iphone over 3 years on a plan to replace my old phone. Simple? No. Told I can only have 3 mobile devices not 6 on one account as I ...

Gal21
Level 1: Cadet

Hi thereMy mother has had the $99 lease plan. This plan ended in March 2021 but she’s continued with it. Recently the full balance of the account was paid and the phone bought out. This means she now owns the handset. Question, can the phone number b ...

BatJohn
Level 2: Rookie

Since I bought my iPhone 13 Pro Plan from Telstra back in September, I haven't received any bills yet and I'm also not being billed. The only payment I have in my MyTelstra account is the upfront payment I paid for the phone and plan. I'm worried tha ...

Tibbso
Level 3: Gumshoe

WTF? I am now getting two direct debits a month plus a bill because for some reason Telstra has allowed me to change a second mobile phone and a mobile data plan to upfront but not my main mobile service and I will have to wait until Telstra decides ...

Donna1959
Level 2: Rookie

I have just moved from Australia to overseas.  I have a upfront mobile plan extra large but now want to change to a casual plan.  I need to keep the same number as I return to Australia once a year.  I can't find anywhere to be able to change to a ca ...

Thorny1
Level 1: Cadet

I am unable to order a $40 Pre-Paid SIM Starter Kit on-lineI go through the order process and at the end it says 'Sorry, we are unable process your order. For assistance, please visit your nearest Telstra store'. I ordered 1 no problem, should have o ...

Culver
Level 1: Cadet

I pre-ordered the IPhone 13 Pro and still haven’t received it… I filed complaints and have heard nothing other than the phone was unsuccessfully delivered and hasn’t been returned to Telstra yet with StarTrack. This is ridiculous. 

Pauliepaulie123
Level 1: Cadet

Does the new 65 dollar upfront plan that now includes 30 minutes of calls include Sweden as a destination? I’m not talking about to top up or 10 addition packs, just what’s included with the basic plan. Cheers in advance. 

MrDvs
Level 1: Cadet

I recently bought an iPhone 13 pro by redeeming the new phone and tablet feeling as I wanted to upgrade from my iPhone 11 Pro which I also bought from Telstra and from my understanding, I was supposed to receive a digital barcode via email within 24 ...

Stephanie8
Level 2: Rookie

My order number is J21121563255751. Sim ordered on 12th of October. Sim received 14th of October. I’m still waiting for Telstra to activate my SIM card. I’ve tried to activate it via the Telstra website and app but there comes with an error. What do ...

GuiGui
Level 1: Cadet

G'day, I have what Telstra call an "obsolete" mobile plan, which costs $35 per month, and is a post paid plan. I'm out of contract.My bill (the latest one dated 8 October 2021) has the following statement:"Includes unlimited standard national calls, ...

MS991
Level 1: Cadet

Day 4 of waiting for Telstra to activate Sim Card.Signed up for a $55 Post paid plan, which involved porting a number from Vodafone.Sim delivered by StarTrack on Monday 25th morning.App still shows Sim Hardware delivery in "Transit" so the Activation ...

michaelothes1
Level 1: Cadet

My wife is a Telstra customer of 50 years standing. Her account is paid by direct debit on her Platinum credit card monthly and she has never missed any payment; 600 so far and counting. When she tried to increase her plan by $10/month, the operator ...

Rox1111
Level 1: Cadet

I'm not usually one to complain, but I feel the need to.  I used the online chat to see what to do about a lost device and after a few checks on my account and a couple of messages later I was told that I was eligible for a replacement device, and th ...

JM75
Level 1: Cadet

Does anyone know where I can find my account number to use to port out my Telstra Upfront mobile number/plan??? I can't find it anywhere as there's no actual bill to view on these plans?

FedUp-IWantOut
Level 1: Cadet

Telstra disconnected my mobile service by mistake, I never gave them authorisation to do so.  I have had to purchase a new pre-paid sim kit and they have replaced the new phone number with my original number. The problem is I have lost all ability to ...

LouZ13
Level 1: Cadet

Is data sharing for our 2 mobiles under the new plan done automatically or do we have to apply??

Moving-Overseas
Level 2: Rookie

Not sure what board I should be on but does anyone know how to check International Roaming Data Pack usage, without having access to the physical device? My wife (a non-native English speaker and a technophobe) is using a mobile phone on my account a ...

jenmcl
Level 1: Cadet

I can't find a copy of my mobile plan. Trying to find which countries I have free international calls to.  Also, if not free, then what rate do I pay for different countries. 

Qua
Level 1: Cadet

Are calls to 1800, 1300, or 13xxxx numbers from mobile also free on new upfront plans? 

TCX1
Level 1: Cadet

I recently changed from standard postpaid to business postpaid with 2 mobile services.Since then main mobile iPhone 8+ has lost access to voicemail & WiFi calling whilst secondary mobile IPhone XR has full access to both. I’ve spoken to Telstra for o ...

Mmickmm
Level 1: Cadet

So far telstra has been an abolsute disaster.I am currently with Vodafone and want to transfer to telstra, predominantly for reception purposes. I went into a store and had to wait hours to be told my credit didn't pass.... I was previously with tels ...

Damo90
Level 1: Cadet

I have been a Telstra customer for around 17 years, I have had contracts with Telstra for around 14 years and never had an issue. Currently I have NBN, an Ipad, my current plan and my wifes plan on our family account and there is no issue. But last n ...

TomAussie
Level 1: Cadet

Since Telstra started their  new mobile pre pay plans which they changed us all over to without choice i have noticed the rapid usage speed of my data usage at many times the usage speed rate with the old pre pay plan so I got a data top up of $20 4G ...

Donna1959
Level 2: Rookie

I have just moved from Australia to overseas.  I have a upfront mobile plan extra large but now want to change to a casual plan.  I need to keep the same number as I return to Australia once a year.  I can't find anywhere to be able to change to a ca ...

Pauliepaulie123
Level 1: Cadet

Does the new 65 dollar upfront plan that now includes 30 minutes of calls include Sweden as a destination? I’m not talking about to top up or 10 addition packs, just what’s included with the basic plan. Cheers in advance. 

Stephanie8
Level 2: Rookie

My order number is J21121563255751. Sim ordered on 12th of October. Sim received 14th of October. I’m still waiting for Telstra to activate my SIM card. I’ve tried to activate it via the Telstra website and app but there comes with an error. What do ...

Qua
Level 1: Cadet

Are calls to 1800, 1300, or 13xxxx numbers from mobile also free on new upfront plans? 

Tulipcharlie
Level 1: Cadet

Hello,I am trying the change my mobile phone data plan from small to large. 
It continue to prompts me to pay my outstanding balance of over $1000 on my plan to increase my data allowance.I don’t want a complete new plan, just a upgrade.when signing u ...

bob55
Level 1: Cadet

i would like to have a second bigpond email account for my wife

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

vickyham
Level 2: Rookie

Hi All,I have been trying this evening to add a second handset and phone plan to my account tonight, and i keep getting this error, saying i am ineligible at this time.I have no idea why.My account is up to date and in credit and I am Gold Member.HEL ...

ppnace
Level 1: Cadet

Just wanted to share my experience here.Telstra recently changed their pre-paid plans, we had the $150/300GB plan valid for 12 month. After the change over to the the 'new plan' which happened automatically, we experienced the following:my auto recha ...

MinnieMaine
Level 1: Cadet

I am going overseas. I would like to cancel my monthly subscription. But would want to retain my number. What's best thing to do? 

Bryanmac75
Level 1: Cadet

I am trying to port two mobile numbers across from Vodafone to Telstra's Upfront plan. However when I port one, it says "In Progress" which is fine. However when you try to port the second number it says it can't do it because one is already in progr ...

Bennyboy3
Level 1: Cadet

I keep getting this message when i try to manage my plan,Sorry , you are not authorized to view this

hyppolyte
Level 8: Inspector

The only reference I can find about this is from the FAQs for Upfront plans. "you need to meet some eligibility requirements, such as having a direct debit, having no overdue bills, and not having any handset repayments. You may have purchased someth ...

WJA777
Level 5: Eagle Eye

Is the Pixel 4a 5G that I purchased outright recently from Telstra locked to the Telstra network?

nard_dog
Level 1: Cadet

Hi all, I just bought a Telstra SIM Kit and tried to activate it online but got the message that it was expired, then when I tried again, it showed the message "Something went wrong. We're unable to activate this SIM at the moment." Has anyone had th ...

Ness19
Level 1: Cadet

I was going to change my prepaid to the new upfront mobile plan as i was under the impression when it says you can add up to 10 sims to share data that meant I could add my kids to mine and I would only have to pay one amount per month rather than pa ...

Lornasimpson2
Level 1: Cadet

I would like to activate my family new sim card for them and I can't seem to use my license but I have my 18+ card able so would you be able to hook it up please 

Extal1992
Level 1: Cadet

Hi all, I've been on a 24 month phone lease plan for a Samsung S10 5G and it expired as of the 7th of April. The plan details on My Telstra list me as "Out of contract", and offers me an option to upgrade. It also lists the Early Termination and Devi ...

pshezza
Level 2: Rookie

My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...

JD472
Level 1: Cadet

Hi Can I covert my prepaid Sim to a prepaid eSim? I don’t want a post paid eSim

Katie07
Level 1: Cadet

I would like to get a phone on a plan

EESquared
Level 1: Cadet

Hello Telstra, The current $30 pre paid plan is very restrictive and not very competitive at all...the 5GB gets used up very quickly.Is there any other alternative other than the 40GB $55 p/m plan How does an existing customer change from Pre-Paid to ...

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

Hopefulalso
Level 1: Cadet

How to initiate “credit me to you”telstra post paid to Telstra Pre paid (same owner of phones) S8 TO iPhone 6+thanks.

Tibbso
Level 3: Gumshoe

WTF? I am now getting two direct debits a month plus a bill because for some reason Telstra has allowed me to change a second mobile phone and a mobile data plan to upfront but not my main mobile service and I will have to wait until Telstra decides ...

contactchris
Level 5: Eagle Eye

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

contactcw
Level 2: Rookie

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan.  WHY TELSTRA?- As a consum ...

Xenderdrax
Level 1: Cadet

The lease for my mobile is up and I'm not interested in upgrading to a new phone. Im trying buy this old phone as Im happy with it but Telsta is giving me the run around.  How do I buy this phone now the lease is completed?

ic_trab
Level 1: Cadet

Hi, I placed a pre-order for a Samsung Galaxy S21 Ultra 256GB on about the 25th on Jan. The order was placed at a franchise store. All I ever got was the initial order confirmation emails the CIS on the 28th then nada. I called the store on release d ...

Clemow
Level 1: Cadet

I have a long standing bundle = home phone, internet and byo mobile - advised my Extra small mobile will go to $45 per month for 2GB, national calls / sms and no international benefits opf any type ... My current home bundle for NBN landline, interne ...

Ris1993
Level 1: Cadet

I am trying to source how I can find out when my accessories are paid out? Ie. Apple watch etc? I have attempted to look into this on my 24/7 APP to no avail.

NuclearSpud
Level 1: Cadet

As emailed by Telstra in November my Data Share $5 sim will have its own account set up on the 26th Jan and will be $15 a month with a $10 discount applied but my bill cycles has completed and it is still showing as a data share sim, I wanted to upgr ...

demonic1
Level 2: Rookie

my telstra page has removed/lost the parts that say what my plan is divided into e.g. $ phone and $ services. am trying to find out if having the same plan for 12 years could possibly mean that for last 10 years i have been paying too much because i ...

Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

FrisKris
Level 1: Cadet

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

cdncandy
Level 1: Cadet

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

Thisiscrap4
Level 2: Rookie

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

Craig50
Level 1: Cadet

I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...

1234t65
Level 1: Cadet

"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...

TelStarBoi
Level 1: Cadet

Aware there has been a bit of chat on this sorry if I'm rehashing old territory. 
Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Spoony10
Level 1: Cadet

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

bmam19473
Level 1: Cadet

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

Josh2k44
Level 1: Cadet

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

Mickohaklgoldy
Level 1: Cadet

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Vixi8183
Level 2: Rookie

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

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