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Nik29
Level 1: Cadet

Hello Guys, On 24 Nov approx 8am my service was upgraded from small to the medium plan. Since upgrade I can not make any outgoing calls nor data calls. Only terminating calls are possible. Have tried to resolved an issue using Telstra chat which was ...

karen1970
Level 1: Cadet

help! I keep trying to upgrade my mobile and plan, it will say the order is confirmed but later that day ill get an email saying the order has been cancelled as they needed ID so I went into my local Telstra store to see if they could help and she co ...

ecc
Level 1: Cadet

My mobile plan has ended and hoping to find a plan/prepaid option which is less, to help save some $$How do I go about downgrading my plan whilst keeping my existing number?Thanks

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

JWER
Level 1: Cadet

Have been trying to set up a new phone for almost 2 weeks now. Can't seem to get anyone from Telstra to help fix it up? Have been in store 3 times now, tried calling, have used the messaging app and lodged formal complaints but still can't seem to ge ...

MEinyourface
Level 1: Cadet

I thought Vodafone were bad but at least you can speak to a person and have your query understood.On the chat yesterday since 12.15pm and dealt with 3 different people asking me the same stuff. Got a new person at 7.45pm and get an answer to my query ...

yaringa
Level 1: Cadet

I have dual sim phone and want to use one sim purely for data.  Can I use a tablet prepaid sim plan?

Amanda47
Level 1: Cadet

I am looking to upgrade my phone and I live in rural Qld and was wondering if it is worth trying to buy a 5g capable device if it will never need it where I live?

Amanda47
Level 1: Cadet

Can I get extra sims attached to the same bill on a post paid plan to share data between ie watch, iPad and a hotspot?

DavidIvanhoe
Level 1: Cadet

I need to query a charge on my bill but I live overseas and the Australian contact number for support does not allow you to speak to anyone. They want to correspond via text however when I enter my international mobile number is says that is incorrec ...

SJLB
Level 2: Rookie

my two children are on current small plans that are $49 per month, the new notification says it is now $55 a month as an "upgrade"I cannot see any different in the plan so dont see the "upgrade" partI dont see the option to remain on the current plan ...

Nettie56
Level 1: Cadet

I used up my monthly data allowance a week ago, as we are away and using Netflix a lot, which uses up quite a bit of data.  I purchased another 8GB 4 days ago, and have already used that.  I want to purchase ANOTHER 8gb for this month - but can't fin ...

JC0
Level 2: Rookie

There is currently an online only offer on $40 sim kits for $20. I have a $2 sim kit that lets me activate with any of the plans - but at full price. If I purchase the discounted $40 sim kit online can I activate it using the $2 SIM I already have? o ...

TJ711
Level 1: Cadet

what ever happen to customer service with Telstra, you can't even talk to a person anymore and no-one  replies to the text option, if Telstra can't support call centres working from home what does it say about other businesses or is it because it all ...

ZD72
Level 1: Cadet

My monthly plan charge has increased with no notification from Telstra (am I surprised they did not notify me?). Has anyone else had their plan increase in cost without any notification? I tried calling them and went through the "what is your query" ...

Mamokura11
Level 1: Cadet

What gives telstra the right to increase your bill without contacting you. I work away and it is difficult to access emails. Now they have increased my bill by$5 a month. As soon as optus have more coverage i will be pidssing telstra off and go to op ...

SilberFuch
Level 2: Rookie

Hi I was wondering if I can cancel a contract I have had for 24hrs without a huge fee? It is the current JBHi Fi deal with a $500 gift card (which I would return) $69.00 12 month. I misunderstood the deal thinking if I gave them the gift card  then $ ...

Sully85
Level 1: Cadet

So I’ve tried to sign up for a Telstra plan however I don’t have a drivers license or passport. I’ve tried my NSW proof of age card but wasn’t accepted. The only options they offer are: Drivers Licensee and passport.  Any my advice would be greatly a ...

Butterfly21
Level 6: Bloodhound

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

Danny777
Level 1: Cadet

Hi I am on byo $49 and received an email that my plan will change to small plan $55 with a $10 credit on 22/11/20.Am I able to upgrade to the medium $65 plan and still receive the $10 credit?

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

SJLB
Level 2: Rookie

my two children are on current small plans that are $49 per month, the new notification says it is now $55 a month as an "upgrade"I cannot see any different in the plan so dont see the "upgrade" partI dont see the option to remain on the current plan ...

JC0
Level 2: Rookie

There is currently an online only offer on $40 sim kits for $20. I have a $2 sim kit that lets me activate with any of the plans - but at full price. If I purchase the discounted $40 sim kit online can I activate it using the $2 SIM I already have? o ...

Butterfly21
Level 6: Bloodhound

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JWER
Level 1: Cadet

Have been trying to set up a new phone for almost 2 weeks now. Can't seem to get anyone from Telstra to help fix it up? Have been in store 3 times now, tried calling, have used the messaging app and lodged formal complaints but still can't seem to ge ...

TJ711
Level 1: Cadet

what ever happen to customer service with Telstra, you can't even talk to a person anymore and no-one  replies to the text option, if Telstra can't support call centres working from home what does it say about other businesses or is it because it all ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Spoony10
Level 1: Cadet

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

tomkr
Level 1: Cadet

I ordered the wrong iPhone 12 Pro Max. I selected blue but I wanted Graphite. I tried to change it and found that I couldn't without submitting a change order form. I fill it out and receive no confirmation that I ever sent it. I call Telstra (call r ...

bmam19473
Level 1: Cadet

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

Josh2k44
Level 1: Cadet

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

Smillsy
Level 1: Cadet

Good morning,  I am currently deployed overseas with the ADF. I was hoping to see if I was able to put my account on hold for the duration of my deployment.  Any help would be greatly appreciated.  

Mickohaklgoldy
Level 1: Cadet

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Piperjade
Level 1: Cadet

I’m needing a new phone but want to keep my same plan and number although I want to buy a phone through Telstra and add it onto my current phone bill and plan. They haven’t answered me in the chat at all yet and I’m wanting to know if that’s possible ...

Vixi8183
Level 2: Rookie

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

Customer16
Level 1: Cadet

I've had a read of the 5G Plan Inclusion page but was unable to locate my plan and it's 5G eligibility. My plan was purchased through Telstra website in October 2018 and is named "Mobile BYO Plan $69". Is this plan eligible for 5G?

Selim11
Level 1: Cadet

Hi there, today I lost my phone and I still need to get it back. Well, I sometimes do forget things so I think I'd be better of having Telstra Stay Connected. Can someone please send me the link to create a subscription? Regards, Selim

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

Rubsss
Level 1: Cadet

I currently have a phone on a plan. However I want to pay it outright and turn it into a prepaid phone. Is this doable? 

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