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Mobile Plans & Rates

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Tim140
Level 1: Cadet

I am on the Small Mobile Plan but your changing me to the Medium with a 1 year rebate so I'm not paying any more.If I accept the Medium plan, are there any restrictions in changing back to Small at the end of that year

dracned
Level 1: Cadet

Not happy! 

How much is this gonna cost me? Am I going to be FORCED to pay out my phone early in full, can I continue to pay it off? This is completely contrary to the agreement I made with Telstra! This is deceptive conduct. I will not be held to ran ...

RickiRicki
Level 1: Cadet

Email has come out saying we need to upgrade mobile data plan, by 30 Sep, but it is then asking us to pay out the Early Termination fee?

Simo-
Level 1: Cadet

I have been a long time customer of Telstra now and I have had my business mobile Number not available due to not paying my bill, however I paid it and was in discussion with Telstra to get it reconnected with much anxiety caused by all this, I was t ...

CallumLake
Level 1: Cadet

In June I ordered a new postpaid phone; the Oppo Find X2 NEO. I received the device on the 24th, as well as the SIM card. I immediately tried activating on the Telstra postpaid website and waited the prescribed 24-48 hours before messaging the 24/7 c ...

carbz3
Level 1: Cadet

Sim activated still no service been 3 days 

The-Walker
Level 1: Cadet

I had a Telstra mobile plan for many years in Australia and moved to the USA 4 years ago.  I realized my old mobile number (which was on a personal plan i cancelled after moving to the USA) is needed so I can sign into mygov account.  Is there any wa ...

Xef
Level 1: Cadet

Placed an order last week for a sim only plan. Got the confirmation almost straight away but never received the delivery tracking email. The parcel arrived yesterday had to show my ID etc. Opened it up and it's literally just the sim card in various ...

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Garryha
Level 1: Cadet

I Have recently upgraded wireless broadband and the agreed data is not showing in any of the apps. tried ringing automated response no service. no where to send email to find out why. 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

RickiRicki
Level 1: Cadet

Email has come out saying we need to upgrade mobile data plan, by 30 Sep, but it is then asking us to pay out the Early Termination fee?

carbz3
Level 1: Cadet

Sim activated still no service been 3 days 

Xef
Level 1: Cadet

Placed an order last week for a sim only plan. Got the confirmation almost straight away but never received the delivery tracking email. The parcel arrived yesterday had to show my ID etc. Opened it up and it's literally just the sim card in various ...

Garryha
Level 1: Cadet

I Have recently upgraded wireless broadband and the agreed data is not showing in any of the apps. tried ringing automated response no service. no where to send email to find out why. 

ThePM
Level 1: Cadet

Hi,
Since switching plans a week and a half ago (postpaid to another postpaid plan) my data usage is no longer showing. On the app it says 0mb of 100gb and on the myaccount webpage is shows 0mb of (blank).  The detailed usage page shows I have only be ...

jubey46
Level 1: Cadet

I have an add on linked to my plan that I did not sign up for when I upgraded my plan a few months ago. It is called telstra one number, for connecting to smart watches, wireless earphones, etc. I do not own anything like that and only received the n ...

JerryG
Level 1: Cadet

My wife and used $29 plans for years, this January our plans was changed to $40 plans without our permission. I called Telstra this March, they promised our bill would still be $29 first four months. But I didn’t get that discount, in contrast, I got ...

khavajat
Level 1: Cadet

http://www.northwaydrivingschool.com.au/ 

chaubui
Level 1: Cadet

Hi everyone,

As subject - I've got emails saying my order (1-2543357218013) is complete, service is activated however since I opt for eSIM and was expecting a QR code I never got anything else.

Can't call support and then you need to login to myTelstra ...

NoJaysLeft
Level 1: Cadet

I went into a Telstra store to upgrade my phone. I have been on a lease plan paying a premium for over a year since my lease expired.While going through an upgrade to an S20 Ultra, the salesperson came out of the back room with a Bluetooth speaker an ...

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