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AngryCustomer5
Level 1: Cadet

I'm trying to follow instructions and getting nowhere. First issue; I accidentally paid my last bill twice and the system let it happen. No alerts or refusal to accept second identical payment. Second issue; I didn't realise that I would have to reap ...

IDontWantTo
Level 2: Rookie

My order for a new phone was placed on 24/4.confirmation the same day.Email received 8/5 explaining delays re: Covid and Toll hacking saying another 10 daysIt's now the 5/6 and still nothing.Order #1-2439126167393

Mark196
Level 1: Cadet

My outgoing call and SMS has been cut off. I asked to be moved from post paid to prepaid three days ago. Telstra will not answer the phone and i get nothing from the app. Still not on prepaid so there is no way to add credit.

Adin
Level 1: Cadet

On May 8th (3 weeks ago) I place an order (#SBS50935629) through the Telstra website to upgrade my phone and plan. When I search by my order number it just says "In Progress" there has been no update since the order was placed. Now when I go into "My ...

KO28
Level 1: Cadet

I have been charged for premium tech services which I didn’t want when I agree on a $60 month to month plan? i can’t get in touch with a consultant which is difficult who can help very disappointed being charged $16 for the last two months.

Telstrashorrid
Level 1: Cadet

I started out my plan on a month to month contract - the device was on a 24 month contract. Now my app says I have 12 months left on my contract ? Has this happened to anyone else ??? 

Dev707
Level 1: Cadet

Hello, I couldn't find option in My Telstra App to add International Calling Pack on my postpaid.It seems difficult to get the pack. When chatting 24 × 7 they dont know either. What is the quickest and correct way.

alicat20
Level 1: Cadet

I placed an Order for an Ipad Pro 12.9 Inch on the 16th May, order didn't get completed.Placed another order on the 1st June, was told it would be completed that day, still not completed.I continue to enquire what is happening but I do not seem to ge ...

Nat241
Level 1: Cadet

Hi I’ve purchased an Apple Watch on my mobile plan. I actually want the smaller screen. How do I go about either swapping it over or sending back and reordering? 

ciggggg
Level 1: Cadet

I have Telstra NBN and home phone all hooked up and connected in my name for the past 3 years There have been no late payments. I was contemplating going in store and adding an iPad and the Xbox One X to my account. Would an external credit check be ...

Debstar000
Level 1: Cadet

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Mark196
Level 1: Cadet

My outgoing call and SMS has been cut off. I asked to be moved from post paid to prepaid three days ago. Telstra will not answer the phone and i get nothing from the app. Still not on prepaid so there is no way to add credit.

Adin
Level 1: Cadet

On May 8th (3 weeks ago) I place an order (#SBS50935629) through the Telstra website to upgrade my phone and plan. When I search by my order number it just says "In Progress" there has been no update since the order was placed. Now when I go into "My ...

Telstrashorrid
Level 1: Cadet

I started out my plan on a month to month contract - the device was on a 24 month contract. Now my app says I have 12 months left on my contract ? Has this happened to anyone else ??? 

alicat20
Level 1: Cadet

I placed an Order for an Ipad Pro 12.9 Inch on the 16th May, order didn't get completed.Placed another order on the 1st June, was told it would be completed that day, still not completed.I continue to enquire what is happening but I do not seem to ge ...

Nat241
Level 1: Cadet

Hi I’ve purchased an Apple Watch on my mobile plan. I actually want the smaller screen. How do I go about either swapping it over or sending back and reordering? 

Barry1906
Level 1: Cadet

I am an authorised person on my mother's account:   My mother is 93 years old, virtually blind and partly deaf. She has authorised me as a person on her account, I am a son of hers and a Power of Attorney. On 21st Feb 2020 I agreed with a Telstra pho ...

SuzanneM
Level 1: Cadet

I can't seem to find where to add the $10 per month international call pack to my mobile phone plan.  Calling and live chat can't help.

JCJC1012
Level 1: Cadet

Is Telstra always this bad with SIM activation? I activated on line last Friday and nothing. They said wait 48 hours if transferring from another provider. I did. Called again and the deceptively helpful automated voice told me it was now being activ ...

rodneym0
Level 1: Cadet

you are of no help

Peteypetey
Level 1: Cadet

I am porting two numbers back to Telstra and it has been two weeks since I activated the sims without any notification or response from Telstra. I call and my call is terminated because it isn’t important. 
They direct me to the messaging service to w ...

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