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Me2910
Level 1: Cadet

How do I get this monthly charge removed. It is costing me $15 per month. I have tried on many occasions to contact TELSTRA about this.  

amber62
Level 1: Cadet

my mobile phone charges are going up soon, i really cant afford this increase is there a smaller tiny mobile plan that i can choose please

ANGRYFRED
Level 1: Cadet

Graemecp
Level 1: Cadet

Is anyone able to tell me why I can no longer see invidual calls and messages on my bill relating to my mobile

Jezm
Level 1: Cadet

Hello, I am currently on a $49 a month BYO plan which includes 30gb of data. I receive a $10 discount so my monthly bill is $39 a month.  I received notification that this is increasing in data and price - $59 and month.  I do not need additional dat ...

Cashwas
Level 1: Cadet

HI there,Can anyone please help me with my inquiry? So, my plan is already up and I am planning to change it to a business one but, I would like to maintain the same number.

Coles44387207
Level 1: Cadet

Does any one no how much a telstra lease phone cost at the end of a contract. Instead of giving back and keeping it

david225
Level 1: Cadet

Hi, my mobile lease plan is now ended. So does that mean if  I upgrade my phone I keep the current one? Telstra site is unclear on this.

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

nck101
Level 1: Cadet

I'm on a "legacy" post-pain plan (the Mobile Lease Plan - $129) with a contract end date in Feb 2021. Can I return the phone, but remain on this plan on month-to-month basis?  I don't want to re-contract as this legacy plan has features that I can't ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

KarlPan
Level 1: Cadet

I received a promo code to update my BYO to month-to-month small mobile plan 40gb. It gave me a promo code to use on check out that gives $10/month credit on the bill for 24 months. The code has an expiry of 25/09/2020. But the code is not working wh ...

mumma-Quinn
Level 1: Cadet

I do not wish for my plan to change  I want it kept as it is. my name is <removed for privacy>

Roostersb2b
Level 1: Cadet

Telstra why are you changing my plan without my consent. 
I do not over use my phone plan, never call overseas, so no need for plan increase. Please call me??

Cocko08
Level 1: Cadet

How can Telstra change your plan without consent. Now getting charged for calls that were previously free. Try to ring and get flicked to a message. Terrible service 

Bongozz
Level 2: Rookie

I have been forced to change my plan from $60 for 5G 60Gb to $65 for 5G 80Gb. 
In the instructions it was noted that if I don't proactively change, I will be force migrated to the $65 plan - if however I take the offer now I will be refunded $5 for th ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Perdigon
Level 1: Cadet

I want to do this: "I really don’t need 40GB, do you have a plan with a lower data inclusion?  Yes – if you require less data, we have the Mobile Plan Extra Small which is $40 per month with 2GB data. If this plan is suitable, you can easily update h ...

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

millsy10011
Level 1: Cadet

Telstra want me to up my plan to 40GB/month. I don't use the 20GB I have now.... Maybe Aldi is worth a look as I believe they use the Telstra network for coverage

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

RWH1
Level 1: Cadet

Trying to deal with Telstra regarding this enforced mobile plan $5.00 rate hike for really nothing when the majority of people have NBN is just a cash grab. Being a loyal customer with them means absolutely nothing. They know they have you by the bal ...

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Butterfly21
Level 6: Bloodhound

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

Rubsss
Level 1: Cadet

I currently have a phone on a plan. However I want to pay it outright and turn it into a prepaid phone. Is this doable? 

aarasu
Level 1: Cadet
Danwoj72
Level 1: Cadet

I was in a Telstra store yesterday sign onto a plan halfway through got a call from my wife saying we need to use a different one and the store could not help I left the phone at the store as I refused to take it because they could not help me and th ...

Kaley777
Level 1: Cadet

All i want to do is move my prepaid i pad onto my existing post paid mobile account but this seems impossible to do any imposible to actually speak tomsomeone whomi am sure could do it in a minute. Shocking service . Now looking at other providers wi ...

CC89
Level 1: Cadet

Hi there just wondering what is the current procedure with recontracting & credit checkinv? I’ve got two devices on a plan with Telstra atm. One is a lease plan and the device has dropped and broke. Normally after paying $190 I would be signed up for ...

Toenails1
Level 1: Cadet

My husband and I pay the same each month for our plan and now with Telstra changes our costs are also changing. What amazes me is we both have the same plan still by my husband pays $2 less per month. Just don’t get it

Terimaki
Level 1: Cadet

My mobile plan states I have 5G coverage , I have a 5G device (S20 Ultra) however do not get coverage when in 5G area.Is the preference to use 5G network is being given to enterprises over consumers? 

Alessandra1
Level 1: Cadet

Holy hell.  You're a multi billion dollar company and you refuse a lifelong customer of a plan cancellation and number replacement? What a joke.  I have had the same conversation and different outcomes (all of which are infuriating and incorrect) ove ...

Fe6
Level 1: Cadet

Hi, I have ported my number on to a corporate plan and I have four months remaining on my personal plan.  Does anyone know if I can port another number on to my personal plan so I can keep using it rather than paying out the cancellation fee? Thanks.

ray666
Level 2: Rookie

I wish to stay on my existing mobile plan

Nanchak
Level 2: Rookie

Hi, I got an email saying that from 31 oct my phone which is currently on Mobile BYO plan $49 30GB is being changed to new plan Mobile Plan Small $55 40GB. I don't want this change and I didn't ask for this change. Why do I have to pay extra $6 for e ...

LouiseS
Level 1: Cadet

Hi there I am currently on a leasing plan which is due to finish in October. As I now live in NZ I no longer require this plan & would like to down grade to sim only. Id also like to know how I can purchase the phone I’ve been leasing not sure how to ...

damianem
Level 1: Cadet

I ordered a Telstra SIM to move from Optus for the better 5G network that Telstra has, but I need to cancel because I just found out that I need to spend a minimum of $65/month on Telstra to get access to the 5G network... How do I cancel the order? ...

Anna_Melbourne
Level 1: Cadet

I requested to add international call pack, and also got email confirmation that these changes have been made. But after 2 hrs, I still couldn't make international call. How long do I need to wait? Thank you so much!

pac52
Level 1: Cadet

I've received a letter from Telstra advising changes to small business mobile plans.  The letter advises that "your services will be upgraded to the new Business Mobile Plan - Small".  The letter advises an increase in data and an increase in monthly ...

pkemery
Level 1: Cadet

I’ve been informed I must upgrade my plan to 40gb or downgrade to a 2gb plan.  Surely it would be sensible to have a plan inbetween. 2gb is next to useless but 40gb is too too much. I’ve never gone above 10gb.When you review your plans think of all o ...

Damian26
Level 1: Cadet

Im not happy about paying for this $5 more per month for the 5G when you can’t provide the service in Esperacne. We also should have a plan changed when it suits Telstra. This wasn’t agreed to by me 

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