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Kerian
Level 1: Cadet

Hi all, first post, im curious about the Unlimited Mobile data plan, mine expires in March 2021 but telstra are trying to force me to recontract to a different plan that doesnt suit my needs just so that i can repair my phone, i have a S10 5g but dro ...

Butterfly21
Level 3: Gumshoe

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Kalgoorliecdd
Level 1: Cadet

I have received an email offering a plan upgrade with credit. The links in the email aren't clickable. How do I go about accessing the credit?

Joe555
Level 1: Cadet

How long did it take for you when you had upgraded you plan to become active?

Uppy452
Level 2: Rookie

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Mirrigirl
Level 1: Cadet

The new contract off mentions $5 monthly credit. Does this mean that the monthly account will be reduced by $5, or does it mean that if I go over the 40GB allowed that this will be allowed up to $5 worth? 

Joanne78
Level 1: Cadet

I placed an order online on the 13th July to add a new service to my account.  I have received an email and confirmation that you have my order.  I even have an order number.  However, when I try Live Chat (I can't get through to a real person) and t ...

Sue19591
Level 2: Rookie

What is this and why do I need it????Received an email regarding this Subject: Changes to Mobile Plan Large (sign up 25/06/19 – 30/06/2020)Apparently you can opt out by phoning them, but for the time it takes to get through to them and tell them you ...

DW280669
Level 1: Cadet

Hi people, We just got an email to say if we move to the new Medium Mobile Plan, the cost is $65 but gives you for an extra $5 a month, 20GB more data. If you change before 30th September, you will get 12 months of a $5 credit (being the extra you ar ...

Felicity85
Level 1: Cadet

I am on a medium byo plan at $65/month. Last month I got 85gb data, this month its saying 60gb. Why would this be?

Butterfly21
Level 3: Gumshoe

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Uppy452
Level 2: Rookie

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Kerian
Level 1: Cadet

Hi all, first post, im curious about the Unlimited Mobile data plan, mine expires in March 2021 but telstra are trying to force me to recontract to a different plan that doesnt suit my needs just so that i can repair my phone, i have a S10 5g but dro ...

Joe555
Level 1: Cadet

How long did it take for you when you had upgraded you plan to become active?

Mirrigirl
Level 1: Cadet

The new contract off mentions $5 monthly credit. Does this mean that the monthly account will be reduced by $5, or does it mean that if I go over the 40GB allowed that this will be allowed up to $5 worth? 

Joanne78
Level 1: Cadet

I placed an order online on the 13th July to add a new service to my account.  I have received an email and confirmation that you have my order.  I even have an order number.  However, when I try Live Chat (I can't get through to a real person) and t ...

Sue19591
Level 2: Rookie

What is this and why do I need it????Received an email regarding this Subject: Changes to Mobile Plan Large (sign up 25/06/19 – 30/06/2020)Apparently you can opt out by phoning them, but for the time it takes to get through to them and tell them you ...

DW280669
Level 1: Cadet

Hi people, We just got an email to say if we move to the new Medium Mobile Plan, the cost is $65 but gives you for an extra $5 a month, 20GB more data. If you change before 30th September, you will get 12 months of a $5 credit (being the extra you ar ...

Felicity85
Level 1: Cadet

I am on a medium byo plan at $65/month. Last month I got 85gb data, this month its saying 60gb. Why would this be?

DollyGirl
Level 1: Cadet

Telstra wants to change me to the new mobile plan small which is 40GB per month. I don't need this much but the extra small is 2GB per month. Is there seriously NO PLAN between 2 GB and 40GB anymore? I don't want to pay extra (new plan will be $55 pe ...

testingpatience
Level 1: Cadet

Just want to change from post paid to pre paid. Call customer service - get directed to onlineSpeak to online chat bot - download the appDownload the app - must sign intry to sign in - must have a Telstra IDCreate an ID - finally log inselect my acco ...

peeto2
Level 1: Cadet

It looks like all the complaints about telstra are correct.

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