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Palo76
Level 2: Rookie

So there is now only Autopay or the Highway. Whats the point I'm still going to receive an account bill for all my other Telstra services.  

pally2
Level 1: Cadet

Hi I have dropped and broken my phone it's on a plan and I don't think I have coverage for accidental breakage can I still ring and see if I can get a replacement phone. If so will I still have to pay a fee for it.

Tulipcharlie
Level 1: Cadet

Hello,I am trying the change my mobile phone data plan from small to large. 
It continue to prompts me to pay my outstanding balance of over $1000 on my plan to increase my data allowance.I don’t want a complete new plan, just a upgrade.when signing u ...

Lacho1
Level 1: Cadet

Hi.I've been trying order a new phone through the online store but so far have been unsuccessful. Everytime it does the credit check it comes up with ineligible. I had went into the telstra store two weeks ago and he had said wait for the new billing ...

Laserclinic
Level 1: Cadet

I have been advised by chat support that if we raise an order for a data only sim it can take up to 5-7 days. Thats is too much time for a sim only order.Unfortunately we have to visit a Telstra store for quick actionAlso disconnecting a service opti ...

Damo90
Level 1: Cadet

I have been a Telstra customer for around 17 years, I have had contracts with Telstra for around 14 years and never had an issue. Currently I have NBN, an Ipad, my current plan and my wifes plan on our family account and there is no issue. But last n ...

Julz66
Level 2: Rookie

Regarding the discontinuation of StayConnected Advanced and StayConnected Plus enrolments"From 30 June 2021, some customer’s StayConnected Advanced or StayConnected Plus enrolments will end and impacted customers will be moved to Upgrade and Protect. ...

verand
Level 1: Cadet

I'm really reaching our for help since Telstra won't help me online or via the phone. I have upgrade and protect for two devices on my account. I wanted to upgrade them both and pre order the Samsung fold 3 and flip 3. There's an issue with the credi ...

Deak79
Level 2: Rookie

Can I use update and connect to preorder the galaxy z fold 3? Will I have to send my phone back straight away or will it be after the new phone arrives?This is the first time I want to use it so I'm not sure how it works.

AlanG51
Level 1: Cadet

Has anyone had the pleasure of of submitting a 'Change of Ownership' form for a moblie? 11 pages long! A number of the pages is just instructions and cruft, so I just printed out the relevant pages, signed it, and sent it to the special email address ...

mr_tim
Level 6: Bloodhound

If you are purchasing a Telstra Upfront Mobile Plan, you will be required to use an Australian driver’s license or Australian passport, as these are the only accepted forms of ID for this plan.how silly! not everyone has these types of ID!I wanted to ...

bob55
Level 1: Cadet

i would like to have a second bigpond email account for my wife

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Laurels
Level 1: Cadet

Can't find a way to start messages on my pre-paid service, let alone replacing the annoying standard message that I hear on other accounts..

vickyham
Level 2: Rookie

Hi All,I have been trying this evening to add a second handset and phone plan to my account tonight, and i keep getting this error, saying i am ineligible at this time.I have no idea why.My account is up to date and in credit and I am Gold Member.HEL ...

ppnace
Level 1: Cadet

Just wanted to share my experience here.Telstra recently changed their pre-paid plans, we had the $150/300GB plan valid for 12 month. After the change over to the the 'new plan' which happened automatically, we experienced the following:my auto recha ...

Janeyrosejanell
Level 1: Cadet

hi l just want know if l can buy 2 iphone 12 mini  and if l change my iphone 11 pro  too 1 of iphone 12 mini  please let me know

Rowan2783
Level 1: Cadet

In January I completed the change of ownership form to separate my mobile phone and email from my ex.I have since had multiple chats on the 24/7 app, phone calls, and an in person visit to the local Telstra shop. My account has not been separated cor ...

Paul881
Level 1: Cadet

The below was given to me by a concerned party and they are asking me to verify. I think it is bogus, but as still asking. Is it possible for someone to call you and if you send a DTMF signal back they can block or hack your phone?   Apologies the pi ...

mtm61
Level 1: Cadet

If I sign up for the Kayo Basic for $15/month plan, do I have to access Kayo using one of my Telstra services? Or can I connect to Kayo and stream the content using my existing home broadband provider?

Latino123
Level 1: Cadet

Hi Team, I have recently ordered a post paid SIM card for a brand new service, however I was wondering if anyone can confirm if I can buy a $2 SIM card instead to use the service or do I need to wait for the SIM card to arrive?I have asked in the hel ...

two_dogs
Level 3: Gumshoe

How am I supposed to upgrade my Telstra Mobile Plan (Small) for my mobile phone service, currently billed to my Telstra account, to a Telstra Upfront Mobile Plan (Small), paid via AutoPay, in order that I can share data with my tablet, which is on a ...

GJD4
Level 1: Cadet

I have been TOLD that I will be moved to a new planDidn't ask for it and didn't sign up for a change On the new plan I will have to pay $30 to roll over any unused data that I have already bought What a bunch of thieves  

SK83
Level 1: Cadet

My small business got two new laptops. The old laptops had SIM card slots. The new ones have inbuilt eSIMs.  Can I use the old SIMs somehow to activate eSIMs in the two new laptops? Do I need to cancel two old SIM cards and order new eSIMs? I spent o ...

rafified
Level 2: Rookie

My partner recently lost her phone. We have a spare. No drama. Just call telstra and disable the old sim get a new one. O. M. G.What follows is the funniest dumbest interaction ever - the csr insisted the only way to verify her identity is to sms her ...

Tulipcharlie
Level 1: Cadet

Hello,I am trying the change my mobile phone data plan from small to large. 
It continue to prompts me to pay my outstanding balance of over $1000 on my plan to increase my data allowance.I don’t want a complete new plan, just a upgrade.when signing u ...

bob55
Level 1: Cadet

i would like to have a second bigpond email account for my wife

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

vickyham
Level 2: Rookie

Hi All,I have been trying this evening to add a second handset and phone plan to my account tonight, and i keep getting this error, saying i am ineligible at this time.I have no idea why.My account is up to date and in credit and I am Gold Member.HEL ...

ppnace
Level 1: Cadet

Just wanted to share my experience here.Telstra recently changed their pre-paid plans, we had the $150/300GB plan valid for 12 month. After the change over to the the 'new plan' which happened automatically, we experienced the following:my auto recha ...

MinnieMaine
Level 1: Cadet

I am going overseas. I would like to cancel my monthly subscription. But would want to retain my number. What's best thing to do? 

Bryanmac75
Level 1: Cadet

I am trying to port two mobile numbers across from Vodafone to Telstra's Upfront plan. However when I port one, it says "In Progress" which is fine. However when you try to port the second number it says it can't do it because one is already in progr ...

Bennyboy3
Level 1: Cadet

I keep getting this message when i try to manage my plan,Sorry , you are not authorized to view this

hyppolyte
Level 8: Inspector

The only reference I can find about this is from the FAQs for Upfront plans. "you need to meet some eligibility requirements, such as having a direct debit, having no overdue bills, and not having any handset repayments. You may have purchased someth ...

WJA777
Level 5: Eagle Eye

Is the Pixel 4a 5G that I purchased outright recently from Telstra locked to the Telstra network?

nard_dog
Level 1: Cadet

Hi all, I just bought a Telstra SIM Kit and tried to activate it online but got the message that it was expired, then when I tried again, it showed the message "Something went wrong. We're unable to activate this SIM at the moment." Has anyone had th ...

Ness19
Level 1: Cadet

I was going to change my prepaid to the new upfront mobile plan as i was under the impression when it says you can add up to 10 sims to share data that meant I could add my kids to mine and I would only have to pay one amount per month rather than pa ...

Lornasimpson2
Level 1: Cadet

I would like to activate my family new sim card for them and I can't seem to use my license but I have my 18+ card able so would you be able to hook it up please 

Extal1992
Level 1: Cadet

Hi all, I've been on a 24 month phone lease plan for a Samsung S10 5G and it expired as of the 7th of April. The plan details on My Telstra list me as "Out of contract", and offers me an option to upgrade. It also lists the Early Termination and Devi ...

pshezza
Level 2: Rookie

My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...

JD472
Level 1: Cadet

Hi Can I covert my prepaid Sim to a prepaid eSim? I don’t want a post paid eSim

Katie07
Level 1: Cadet

I would like to get a phone on a plan

EESquared
Level 1: Cadet

Hello Telstra, The current $30 pre paid plan is very restrictive and not very competitive at all...the 5GB gets used up very quickly.Is there any other alternative other than the 40GB $55 p/m plan How does an existing customer change from Pre-Paid to ...

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

Hopefulalso
Level 1: Cadet

How to initiate “credit me to you”telstra post paid to Telstra Pre paid (same owner of phones) S8 TO iPhone 6+thanks.

contactchris
Level 5: Eagle Eye

Known now as Upgrade & Protect in Consumer - there is no such thing in the business plans now.

It was added when I did the most recent upgrade to the iPhone 12 pro on my Small Business Plan. But that got lost in translation and was not included in the ...

AMD5
Level 1: Cadet

I am receiving recorded calls from a private number, ostensibly from Telstra, asking me to enter my personal details e.g., birth date. I do not trust giving out these details when the caller is not verified. There are no ways of contacting Telstra to ...

roblew
Level 1: Cadet

I pay for a 40 GB per month mobile plan. At 20 GB a speed limit was executed on my download of 1.5mbs.Why was this commenced at 20 GB instead of 40GB?

Naesy
Level 1: Cadet

Hi my phone contract ends today. Does it automatically go onto a byo plan. Didn’t really want to go into the Telstra shop today. 

contactchris
Level 5: Eagle Eye

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

contactcw
Level 2: Rookie

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan.  WHY TELSTRA?- As a consum ...

Xenderdrax
Level 1: Cadet

The lease for my mobile is up and I'm not interested in upgrading to a new phone. Im trying buy this old phone as Im happy with it but Telsta is giving me the run around.  How do I buy this phone now the lease is completed?

ic_trab
Level 1: Cadet

Hi, I placed a pre-order for a Samsung Galaxy S21 Ultra 256GB on about the 25th on Jan. The order was placed at a franchise store. All I ever got was the initial order confirmation emails the CIS on the 28th then nada. I called the store on release d ...

Clemow
Level 1: Cadet

I have a long standing bundle = home phone, internet and byo mobile - advised my Extra small mobile will go to $45 per month for 2GB, national calls / sms and no international benefits opf any type ... My current home bundle for NBN landline, interne ...

Ris1993
Level 1: Cadet

I am trying to source how I can find out when my accessories are paid out? Ie. Apple watch etc? I have attempted to look into this on my 24/7 APP to no avail.

NuclearSpud
Level 1: Cadet

As emailed by Telstra in November my Data Share $5 sim will have its own account set up on the 26th Jan and will be $15 a month with a $10 discount applied but my bill cycles has completed and it is still showing as a data share sim, I wanted to upgr ...

demonic1
Level 2: Rookie

my telstra page has removed/lost the parts that say what my plan is divided into e.g. $ phone and $ services. am trying to find out if having the same plan for 12 years could possibly mean that for last 10 years i have been paying too much because i ...

Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

FrisKris
Level 1: Cadet

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

cdncandy
Level 1: Cadet

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

Thisiscrap4
Level 2: Rookie

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

Craig50
Level 1: Cadet

I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...

1234t65
Level 1: Cadet

"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...

TelStarBoi
Level 1: Cadet

Aware there has been a bit of chat on this sorry if I'm rehashing old territory. 
Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Spoony10
Level 1: Cadet

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

bmam19473
Level 1: Cadet

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

Josh2k44
Level 1: Cadet

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

Mickohaklgoldy
Level 1: Cadet

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Vixi8183
Level 2: Rookie

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit