Going overseas for several months and want to hibernate my number, telstra plan and associated costs, but Telstra's 'Chat' service is defeaningly silent....Any advice greatly appreciated....Thanks
I would like to activate my family new sim card for them and I can't seem to use my license but I have my 18+ card able so would you be able to hook it up please
Hi all, I've been on a 24 month phone lease plan for a Samsung S10 5G and it expired as of the 7th of April. The plan details on My Telstra list me as "Out of contract", and offers me an option to upgrade. It also lists the Early Termination and Devi ...
Hello, I am on the $199 Ultimate plan and just purchased a 5G ( Pixel 5 ) phone. To make sure I am not too far away I went to a 5G tower in my area, still 5G does not work for me and I am only on 4G. Telstra support is telling me that my plan does no ...
I tried to add my postpaid back to my android but carrier billing wasn’t a option? I reset the whole phone and does not come up as a payment method. I chatted with google and he said his manager said Telstra stopped it and only Vodafone and Optus do ...
My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...
I paid $300 for a prepaid maxi last September 2020 and all has been great until a week ago when my account showed i was on my old long life plan.Telstra shop confirms i paid for maxi , my plan expires next September but now says no credit and cant pl ...
Hi,I recently enquired about changing accounts through the horrid chat service. I basically asked ‘can I continue to share data with my wife if I go on a new plan’ I was told yes, but I never confirmed any plan change. The next day, my plan was chang ...
I am stranded overseas. My pre-paid plan expired 6 months ago, and now the number "no longer exists". How can I re-instate that number? I'm happy to pay for a recharge (even though roaming is no longer offered) just to keep the same number!
How do I get through to someone to cancel a mobile plan? The phone number keeps on telling me Telstra is too busy and continues to push me to a chat service that is unresponsive.
Hello all,I have regular number X. Which is with boost prepaid now.Recently, i have bought Telstra 12 month postpaid plan, unfortunately it came with another number, which is Y. I do not want to use Y number.How can i add X in Telstra plan and get ri ...
I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...
I received an apple watch for my birthday 3 weeks ago. The only reason I asked for one was so that I could use Telstra One Number and not have to take my phone with me when I exercised or went walking. I would be able to use my watch in case of an ...
Disable Day Pass Usage n Disable Roaming- when the light is on (push the circle to the right) : it means disablethe service, (I do not require this service) am I correct?
I’ve just bought my 9 year old son an Apple SE watch but I’m not able to pair it to my phone so he can use it via the Apple Family Sharing? It seems it needs its own sim? How do I do this?
Hi all, Data sharing is not working on my new mobile upfront service, I have 4 services on my plan, but they’re not sharing their data. I’ve called the sales team 4 times now who assure me that I should be able to share my data between all my devices ...
Hello Telstra, The current $30 pre paid plan is very restrictive and not very competitive at all...the 5GB gets used up very quickly.Is there any other alternative other than the 40GB $55 p/m plan How does an existing customer change from Pre-Paid to ...
Hi,Does anyone have any idea when Telstra One Number might become available on the Telstra Upfront Plans? A Telstra Store told me the were coming, but had no idea when. Cheers,Josh
I would like to activate my family new sim card for them and I can't seem to use my license but I have my 18+ card able so would you be able to hook it up please
Hi all, I've been on a 24 month phone lease plan for a Samsung S10 5G and it expired as of the 7th of April. The plan details on My Telstra list me as "Out of contract", and offers me an option to upgrade. It also lists the Early Termination and Devi ...
My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...
I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...
Hello Telstra, The current $30 pre paid plan is very restrictive and not very competitive at all...the 5GB gets used up very quickly.Is there any other alternative other than the 40GB $55 p/m plan How does an existing customer change from Pre-Paid to ...
Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...
Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...
Known now as Upgrade & Protect in Consumer - there is no such thing in the business plans now.
It was added when I did the most recent upgrade to the iPhone 12 pro on my Small Business Plan. But that got lost in translation and was not included in the ...
I am receiving recorded calls from a private number, ostensibly from Telstra, asking me to enter my personal details e.g., birth date. I do not trust giving out these details when the caller is not verified. There are no ways of contacting Telstra to ...
Received a text on 5 Nov stating I'll be updated to latest Telstra Pre-Paid Mobile plan from 16 Dec , enjoying more data for the same amount .Entered the link provided to find that my recharge amount is being changed from $30 with expiry in 60 days ...
I just received a data allowance change via text, I looked at my service via the 24x7 app and my mobile plan was changed without my consent. I have another mobile service on my account both were on the same plan but only one was changed. I’ve been de ...
I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...
Hi guys thanks so much for sharing and posting your stories and wisdoms.May I know about your experience porting your mobile phone service from Vodafone to Telstra in the recent 2 months or so?I am thinking of moving my mobile phone plan from Vodafon ...
my two children are on current small plans that are $49 per month, the new notification says it is now $55 a month as an "upgrade"I cannot see any different in the plan so dont see the "upgrade" partI dont see the option to remain on the current plan ...
There is currently an online only offer on $40 sim kits for $20. I have a $2 sim kit that lets me activate with any of the plans - but at full price. If I purchase the discounted $40 sim kit online can I activate it using the $2 SIM I already have? o ...
Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...
Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...
I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result
I had 3 Mobile Phones Plans on Small Business Plans. Same Account. Now we have 2 Business and 1 Consumer (due to a Telstra stuff up). I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA? - As a consumer, ...
We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan. WHY TELSTRA?- As a consum ...
The lease for my mobile is up and I'm not interested in upgrading to a new phone. Im trying buy this old phone as Im happy with it but Telsta is giving me the run around. How do I buy this phone now the lease is completed?
Hi, I placed a pre-order for a Samsung Galaxy S21 Ultra 256GB on about the 25th on Jan. The order was placed at a franchise store. All I ever got was the initial order confirmation emails the CIS on the 28th then nada. I called the store on release d ...
I have a long standing bundle = home phone, internet and byo mobile - advised my Extra small mobile will go to $45 per month for 2GB, national calls / sms and no international benefits opf any type ... My current home bundle for NBN landline, interne ...
I am trying to source how I can find out when my accessories are paid out? Ie. Apple watch etc? I have attempted to look into this on my 24/7 APP to no avail.
As emailed by Telstra in November my Data Share $5 sim will have its own account set up on the 26th Jan and will be $15 a month with a $10 discount applied but my bill cycles has completed and it is still showing as a data share sim, I wanted to upgr ...
my telstra page has removed/lost the parts that say what my plan is divided into e.g. $ phone and $ services. am trying to find out if having the same plan for 12 years could possibly mean that for last 10 years i have been paying too much because i ...
So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...
I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay
I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...
This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...
I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...
"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...
Aware there has been a bit of chat on this sorry if I'm rehashing old territory. Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...
Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...
Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...
Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...
Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled". A long chat with an agent resulted in them placi ...
Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...
I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...
I need to make an insurance claim on my phone and they require proof of ownership of the phone.
i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...
Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans?
I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???