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Butterfly21
Butterfly21
Level 3: Gumshoe
Friday

How on earth does one contact an actual person at Telstra!!!!!@!!!!!@!!!@!@!@@#@#

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

4 Kudos
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Kalgoorliecdd
Kalgoorliecdd
Level 1: Cadet
Friday

More data, same price for a year

I have received an email offering a plan upgrade with credit. The links in the email aren't clickable. How do I go about accessing the credit?

0 Kudos
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Joe555
Joe555
Level 1: Cadet
Saturday

Mobile plans

How long did it take for you when you had upgraded you plan to become active?

  • 39 Views
  • 0 Replies
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Uppy452
Uppy452
Level 2: Rookie
Wednesday

Mobile Plan Change

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

1 Kudo
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Mirrigirl
Mirrigirl
Level 1: Cadet
Thursday

New contract? What does monthly credit actually mean?

The new contract off mentions $5 monthly credit. Does this mean that the monthly account will be reduced by $5, or does it mean that if I go over the 40GB allowed that this will be allowed up to $5 worth? 

  • 60 Views
  • 0 Replies
0 Kudos
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Joanne78
Joanne78
Level 1: Cadet
Thursday

No change on order in over 3 weeks

I placed an order online on the 13th July to add a new service to my account.  I have received an email and confirmation that you have my order.  I even have an order number.  However, when I try Live Chat (I can't get through to a real person) and t ...

  • 44 Views
  • 0 Replies
0 Kudos
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Sue19591
Sue19591
Level 2: Rookie
Thursday

Changes to Mobile Plan Large (sign up 25/06/19 – 30/06/2020)

What is this and why do I need it????Received an email regarding this Subject: Changes to Mobile Plan Large (sign up 25/06/19 – 30/06/2020)Apparently you can opt out by phoning them, but for the time it takes to get through to them and tell them you ...

  • 49 Views
  • 0 Replies
0 Kudos
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DW280669
DW280669
Level 1: Cadet
Thursday

Moving to the new Medium Plan (Sept 20 - Sept 21)

Hi people, We just got an email to say if we move to the new Medium Mobile Plan, the cost is $65 but gives you for an extra $5 a month, 20GB more data. If you change before 30th September, you will get 12 months of a $5 credit (being the extra you ar ...

  • 53 Views
  • 0 Replies
0 Kudos
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Felicity85
Felicity85
Level 1: Cadet
Monday

Medium byo plan

I am on a medium byo plan at $65/month. Last month I got 85gb data, this month its saying 60gb. Why would this be?

  • 76 Views
  • 0 Replies
1 Kudo
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DollyGirl
DollyGirl
Level 1: Cadet
Monday

Changes to mobile plans

Telstra wants to change me to the new mobile plan small which is 40GB per month. I don't need this much but the extra small is 2GB per month. Is there seriously NO PLAN between 2 GB and 40GB anymore? I don't want to pay extra (new plan will be $55 pe ...

  • 72 Views
  • 0 Replies
1 Kudo
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Butterfly21
Butterfly21
Level 3: Gumshoe
Friday

How on earth does one contact an actual person at Telstra!!!!!@!!!!!@!!!@!@!@@#@#

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

4 Kudos
Like
More
Uppy452
Uppy452
Level 2: Rookie
Wednesday

Mobile Plan Change

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

1 Kudo
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Debstar000
Debstar000
Level 2: Rookie
June

Where is my order

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

2 Kudos
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georgiena
georgiena
Level 1: Cadet
a month ago

Keeping my Old Number

How can I keep my old number if i don't have access to my old phone?  

0 Kudos
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Shetland2020
Shetland2020
Level 1: Cadet
May

CHANGE ORDER - Frustrated!

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

0 Kudos
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Sody
Sody
Level 2: Rookie
April

Where is my order

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

1 Kudo
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Rose2226
Rose2226
Level 1: Cadet
June

Cash cow

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

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Kiahni
Kiahni
Level 2: Rookie
May

Cancelling a mobile plan from overseas with all Covid-19 restrictions

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

0 Kudos
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Flimnasp
Flimnasp
Level 1: Cadet
April

Changing SIM Card to eSim on my post-paid account.

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

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scott-taylor
scott-taylor
Level 1: Cadet
May

Converting from a personal to business plan

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

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Joe555
Joe555
Level 1: Cadet
Saturday

Mobile plans

How long did it take for you when you had upgraded you plan to become active?

  • 39 Views
  • 0 Replies
0 Kudos
Like
More
Mirrigirl
Mirrigirl
Level 1: Cadet
Thursday

New contract? What does monthly credit actually mean?

The new contract off mentions $5 monthly credit. Does this mean that the monthly account will be reduced by $5, or does it mean that if I go over the 40GB allowed that this will be allowed up to $5 worth? 

  • 60 Views
  • 0 Replies
0 Kudos
Like
More
Joanne78
Joanne78
Level 1: Cadet
Thursday

No change on order in over 3 weeks

I placed an order online on the 13th July to add a new service to my account.  I have received an email and confirmation that you have my order.  I even have an order number.  However, when I try Live Chat (I can't get through to a real person) and t ...

  • 44 Views
  • 0 Replies
0 Kudos
Like
More
Sue19591
Sue19591
Level 2: Rookie
Thursday

Changes to Mobile Plan Large (sign up 25/06/19 – 30/06/2020)

What is this and why do I need it????Received an email regarding this Subject: Changes to Mobile Plan Large (sign up 25/06/19 – 30/06/2020)Apparently you can opt out by phoning them, but for the time it takes to get through to them and tell them you ...

  • 49 Views
  • 0 Replies
0 Kudos
Like
More
DW280669
DW280669
Level 1: Cadet
Thursday

Moving to the new Medium Plan (Sept 20 - Sept 21)

Hi people, We just got an email to say if we move to the new Medium Mobile Plan, the cost is $65 but gives you for an extra $5 a month, 20GB more data. If you change before 30th September, you will get 12 months of a $5 credit (being the extra you ar ...

  • 53 Views
  • 0 Replies
0 Kudos
Like
More
Felicity85
Felicity85
Level 1: Cadet
Monday

Medium byo plan

I am on a medium byo plan at $65/month. Last month I got 85gb data, this month its saying 60gb. Why would this be?

  • 76 Views
  • 0 Replies
1 Kudo
Like
More
DollyGirl
DollyGirl
Level 1: Cadet
Monday

Changes to mobile plans

Telstra wants to change me to the new mobile plan small which is 40GB per month. I don't need this much but the extra small is 2GB per month. Is there seriously NO PLAN between 2 GB and 40GB anymore? I don't want to pay extra (new plan will be $55 pe ...

  • 72 Views
  • 0 Replies
1 Kudo
Like
More
testingpatience
testingpatience
Level 1: Cadet
a week ago

Extremely irate customer

Just want to change from post paid to pre paid. Call customer service - get directed to onlineSpeak to online chat bot - download the appDownload the app - must sign intry to sign in - must have a Telstra IDCreate an ID - finally log inselect my acco ...

  • 67 Views
  • 0 Replies
0 Kudos
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peeto2
peeto2
Level 1: Cadet
a week ago

Absolutely useless just goes around in circles

It looks like all the complaints about telstra are correct.

  • 57 Views
  • 0 Replies
0 Kudos
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Luehman
Luehman
Level 1: Cadet
2 weeks ago

Idiot Messaging Staff Have Stuffed My Accounts - PHONE SUPPORT

I spent 7 hours on this telstra message thing trying to payout existing contracts and start new sim only plans. 
Their support staff member advised that i had nothing further to pay as my contract had ended on 20/12/2020. I advised him to cancel my 3 ...

  • 90 Views
  • 0 Replies
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