Mobile Plans & Rates

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...

"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...

Aware there has been a bit of chat on this sorry if I'm rehashing old territory. 
Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

Hi there just wondering what is the current procedure with recontracting & credit checkinv? I’ve got two devices on a plan with Telstra atm. One is a lease plan and the device has dropped and broke. Normally after paying $190 I would be signed up for ...

My husband and I pay the same each month for our plan and now with Telstra changes our costs are also changing. What amazes me is we both have the same plan still by my husband pays $2 less per month. Just don’t get it

My mobile plan states I have 5G coverage , I have a 5G device (S20 Ultra) however do not get coverage when in 5G area.Is the preference to use 5G network is being given to enterprises over consumers? 

Holy hell.  You're a multi billion dollar company and you refuse a lifelong customer of a plan cancellation and number replacement? What a joke.  I have had the same conversation and different outcomes (all of which are infuriating and incorrect) ove ...

Hi, I have ported my number on to a corporate plan and I have four months remaining on my personal plan.  Does anyone know if I can port another number on to my personal plan so I can keep using it rather than paying out the cancellation fee? Thanks.