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Belle121
Level 1: Cadet

What is the difference between mobile prepaid complete and prepaid $50 plans. Only  difference I can see is the expiry days are different. One is 28 and the other is 35 days.Tx

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

SarahS123
Level 1: Cadet

When I buy a new phone through Telstra with a plan does this automatically come with insurance?Say the phone breaks over the 24 months I'm paying it off for, they'll send me a new one?Or does insurance need to be bought separately?

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

Frog01234
Level 1: Cadet

We have the 4GX Hotspot at home as our main home wi-fi as we don't have a satellite dish. (Currently sorting with Activ8me about getting a satellite NBN but will take another month to get it sorted.) Right now we're on the Mobile Broadband Go plan wh ...

ended909
Level 2: Rookie

I doubt that Andy Penn or any of his lackeys monitor this but there seems no other way to express my frustration and annoyance given the more than useless live chat does not work and there seems no way to contact anyone from Telstra. I have been a Te ...

BM987654321
Level 1: Cadet

What are the plans for pre purchase iwatch gps  with existing mobile plan with telstra  can you share data and do you need a sim for the iwatch 

grahami2006
Level 3: Gumshoe

I have just read that Telstra will no longer have post paid mobile plans and also may not have postpaid internet or Foxtel.Is this correct?Read it on the Gadget Guy website.

LeighWardle
Level 3: Gumshoe

Here's the message I got from Telstra: Hi, there are lease phones on your account that need to be returned once the lease contract has ended to avoid a non-return fee (per phone). Get each lease phone return-ready and in good working order and come i ...

Lee105
Level 1: Cadet

Hello everyone,After advice on a sitution that recently occured.Situation is pre-existing plan with a device already and via online chat requested an upgrade of the device only without changing the plan. After checking the account it was confirmed el ...

mmbg
Level 1: Cadet

Hello. 

I have a question as I recently placed an order with telstra. 

I was told that I can authorize my daughter to receive the package at home just by confirming my details. Has anyone done this before? 

Puddlejumper
Level 1: Cadet

As question states, does the XS mobile phone sim only plan still exist, I can find data sheets and stuff about it going up in price by $5 this March but nothing linked or accessible save calling them up. We don't need data on this phone but my mother ...

Butterfly21
Level 7: Deputy Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Tobydog1
Level 1: Cadet

markrobboau
Level 1: Cadet

Hi, How can I move credit from a previous account to a new account? My previous account was a monthly account and now I have a new number and a Pre Pay Account. I have $22.50 credit on the no longer connected / now terminated account. How can I move ...

Podso
Level 1: Cadet

my mobile phone plan has increased from $45 to $53.72 Why??? Sonya <removed for your privacy>

Bastdean
Level 1: Cadet

I have ben with telstra for 30 years this year. Recently my mobile is coming to the end of the lease, so I went into the shop to ask for options. I currently have a $99 lease plan. The lady informed me that there are no more lease plans, because no o ...

Tyrus
Level 3: Gumshoe

My mobile contract recently ended and I decided to keep the phone.  I am on a disability pension so a new phone was out of the question. As it was on a lease I knew to expect a device payout fee.  So I checked this first on the my.telstra app which s ...

Hopefulalso
Level 1: Cadet

How to initiate “credit me to you”telstra post paid to Telstra Pre paid (same owner of phones) S8 TO iPhone 6+thanks.

Gary131415
Level 1: Cadet

Good morning.  I have my iphone on the Premium Plus Plan $199 (PPP).  Contract expired Nov19 so it is just running casual now.  Looking at a new phone and trying to decide what plan is right. The PPP comes with 140GB data which I dont use, usually ar ...

MZDI
Level 1: Cadet

Hi guys  wondering if you can share some light.I placed a a new order today over the phone doing the new phone feeling and upgrading. I have received 2 emails already one some info regarding stay connected and the other emailing giving me the billing ...

Karp90
Level 1: Cadet

How can I cancel my mobile plan? I've spend hours trying to find the right place in MyTelstra, but I just don't seem to find it. And when I open the live chat, no one replies to me. Calling the customer service isn't really an option, as I have moved ...

contactchris
Level 3: Gumshoe

Known now as Upgrade & Protect in Consumer - there is no such thing in the business plans now.

It was added when I did the most recent upgrade to the iPhone 12 pro on my Small Business Plan. But that got lost in translation and was not included in the ...

contactchris
Level 3: Gumshoe

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

Butterfly21
Level 7: Deputy Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Hopefulalso
Level 1: Cadet

How to initiate “credit me to you”telstra post paid to Telstra Pre paid (same owner of phones) S8 TO iPhone 6+thanks.

contactchris
Level 3: Gumshoe

Known now as Upgrade & Protect in Consumer - there is no such thing in the business plans now.

It was added when I did the most recent upgrade to the iPhone 12 pro on my Small Business Plan. But that got lost in translation and was not included in the ...

AMD5
Level 1: Cadet

I am receiving recorded calls from a private number, ostensibly from Telstra, asking me to enter my personal details e.g., birth date. I do not trust giving out these details when the caller is not verified. There are no ways of contacting Telstra to ...

roblew
Level 1: Cadet

I pay for a 40 GB per month mobile plan. At 20 GB a speed limit was executed on my download of 1.5mbs.Why was this commenced at 20 GB instead of 40GB?

Naesy
Level 1: Cadet

Hi my phone contract ends today. Does it automatically go onto a byo plan. Didn’t really want to go into the Telstra shop today. 

pamelaandgarry
Level 3: Gumshoe

Received a text on 5 Nov stating I'll be updated to latest Telstra Pre-Paid Mobile plan from 16 Dec , enjoying more data for the same amount .Entered the link provided to find that  my recharge amount is being changed from $30 with expiry in 60 days  ...

Nicko98
Level 2: Rookie

I just received a data allowance change via text, I looked at my service via the 24x7 app and my mobile plan was changed without my consent. I have another mobile service on my account both were on the same plan but only one was changed. I’ve been de ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

SingingYogi
Level 2: Rookie

Hi guys thanks so much for sharing and posting your stories and wisdoms.May I know about your experience porting your mobile phone service from Vodafone to Telstra in the recent 2 months or so?I am thinking of moving my mobile phone plan from Vodafon ...

SJLB
Level 2: Rookie

my two children are on current small plans that are $49 per month, the new notification says it is now $55 a month as an "upgrade"I cannot see any different in the plan so dont see the "upgrade" partI dont see the option to remain on the current plan ...

JC0
Level 2: Rookie

There is currently an online only offer on $40 sim kits for $20. I have a $2 sim kit that lets me activate with any of the plans - but at full price. If I purchase the discounted $40 sim kit online can I activate it using the $2 SIM I already have? o ...

SinDee
Level 2: Rookie

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

mmbg
Level 1: Cadet

Hello. 

I have a question as I recently placed an order with telstra. 

I was told that I can authorize my daughter to receive the package at home just by confirming my details. Has anyone done this before? 

contactchris
Level 3: Gumshoe

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

contactcw
Level 2: Rookie

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan.  WHY TELSTRA?- As a consum ...

Xenderdrax
Level 1: Cadet

The lease for my mobile is up and I'm not interested in upgrading to a new phone. Im trying buy this old phone as Im happy with it but Telsta is giving me the run around.  How do I buy this phone now the lease is completed?

ic_trab
Level 1: Cadet

Hi, I placed a pre-order for a Samsung Galaxy S21 Ultra 256GB on about the 25th on Jan. The order was placed at a franchise store. All I ever got was the initial order confirmation emails the CIS on the 28th then nada. I called the store on release d ...

Clemow
Level 1: Cadet

I have a long standing bundle = home phone, internet and byo mobile - advised my Extra small mobile will go to $45 per month for 2GB, national calls / sms and no international benefits opf any type ... My current home bundle for NBN landline, interne ...

Ris1993
Level 1: Cadet

I am trying to source how I can find out when my accessories are paid out? Ie. Apple watch etc? I have attempted to look into this on my 24/7 APP to no avail.

NuclearSpud
Level 1: Cadet

As emailed by Telstra in November my Data Share $5 sim will have its own account set up on the 26th Jan and will be $15 a month with a $10 discount applied but my bill cycles has completed and it is still showing as a data share sim, I wanted to upgr ...

demonic1
Level 2: Rookie

my telstra page has removed/lost the parts that say what my plan is divided into e.g. $ phone and $ services. am trying to find out if having the same plan for 12 years could possibly mean that for last 10 years i have been paying too much because i ...

Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

FrisKris
Level 1: Cadet

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

cdncandy
Level 1: Cadet

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

Thisiscrap4
Level 2: Rookie

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

Craig50
Level 1: Cadet

I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...

1234t65
Level 1: Cadet

"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...

TelStarBoi
Level 1: Cadet

Aware there has been a bit of chat on this sorry if I'm rehashing old territory. 
Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Spoony10
Level 1: Cadet

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

bmam19473
Level 1: Cadet

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

Josh2k44
Level 1: Cadet

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

Mickohaklgoldy
Level 1: Cadet

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Vixi8183
Level 2: Rookie

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

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