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Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

millsy10011
Level 1: Cadet

Telstra want me to up my plan to 40GB/month. I don't use the 20GB I have now.... Maybe Aldi is worth a look as I believe they use the Telstra network for coverage

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

RWH1
Level 1: Cadet

Trying to deal with Telstra regarding this enforced mobile plan $5.00 rate hike for really nothing when the majority of people have NBN is just a cash grab. Being a loyal customer with them means absolutely nothing. They know they have you by the bal ...

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

Bazza13s
Level 1: Cadet

Hey.. Yesterday I upgraded my wife's iPhone XS to the new iPhone 12.. Her contact end date was yesterday 18th Oct and she was on a 24 month plan with New Phone Feeling.Are we expected to return the iPhone XS to Telstra or is it ours to keep now that ...

Tahliajane
Level 1: Cadet

can I cancel my add on to my plan with the new phone I’m getting on Friday. 

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

SUFB
Level 1: Cadet

I’m currently on a $49 plan and don’t use the data - but have been informed I need to update to a new $55 plan with increased data! What are my options? 

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Butterfly21
Level 5: Eagle Eye

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

Rubsss
Level 1: Cadet

I currently have a phone on a plan. However I want to pay it outright and turn it into a prepaid phone. Is this doable? 

Danwoj72
Level 1: Cadet

I was in a Telstra store yesterday sign onto a plan halfway through got a call from my wife saying we need to use a different one and the store could not help I left the phone at the store as I refused to take it because they could not help me and th ...

Kaley777
Level 1: Cadet

All i want to do is move my prepaid i pad onto my existing post paid mobile account but this seems impossible to do any imposible to actually speak tomsomeone whomi am sure could do it in a minute. Shocking service . Now looking at other providers wi ...

CC89
Level 1: Cadet

Hi there just wondering what is the current procedure with recontracting & credit checkinv? I’ve got two devices on a plan with Telstra atm. One is a lease plan and the device has dropped and broke. Normally after paying $190 I would be signed up for ...

Toenails1
Level 1: Cadet

My husband and I pay the same each month for our plan and now with Telstra changes our costs are also changing. What amazes me is we both have the same plan still by my husband pays $2 less per month. Just don’t get it

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