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JCJC1012
Level 1: Cadet

Is Telstra always this bad with SIM activation? I activated on line last Friday and nothing. They said wait 48 hours if transferring from another provider. I did. Called again and the deceptively helpful automated voice told me it was now being activ ...

Debstar000
Level 1: Cadet

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

rodneym0
Level 1: Cadet

you are of no help

Peteypetey
Level 1: Cadet

I am porting two numbers back to Telstra and it has been two weeks since I activated the sims without any notification or response from Telstra. I call and my call is terminated because it isn’t important. 
They direct me to the messaging service to w ...

PC4
Level 2: Rookie

I upgraded to Mobile Plan Large on 3rd Apr Friday. I received the order confirmation email  on 3rd April and Telstra Notification email (with out of date CIS) on 4th April. But I have not received anything informing me that my plan has been upgraded. ...

Chippy123
Level 1: Cadet

I would like to cancel my mobile phone insurance. Please advise

Giangnguyen
Level 1: Cadet

If I switch to Telstra from another provider (eg Optus) at this time (June-July 2020), what kind of benefits/promotion/offers can I receive?

azzasgirl2019
Level 1: Cadet

Hi im wanting to switch from pre paid to post paid, i have a microsoft phone and the telstra apps arnt compatable with my phone is there anothee way i can do it also my pre paid credit has expired and im having trouble loading some of the telstra pag ...

Clair7
Level 1: Cadet

We need to save some $$ so I need to cancel an expired Go Mobile Data Plan Casual & a Plus BYO Plan. When I try it puts me onto Live Chat to find out how much, then tells me the call centres are closed and throws me back to support, which then puts m ...

Oscar13
Level 1: Cadet

I wish to cancel my mobile <removed for your privacy> as I have longer require it.

Debstar000
Level 1: Cadet

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

JCJC1012
Level 1: Cadet

Is Telstra always this bad with SIM activation? I activated on line last Friday and nothing. They said wait 48 hours if transferring from another provider. I did. Called again and the deceptively helpful automated voice told me it was now being activ ...

rodneym0
Level 1: Cadet

you are of no help

Peteypetey
Level 1: Cadet

I am porting two numbers back to Telstra and it has been two weeks since I activated the sims without any notification or response from Telstra. I call and my call is terminated because it isn’t important. 
They direct me to the messaging service to w ...

Chippy123
Level 1: Cadet

I would like to cancel my mobile phone insurance. Please advise

azzasgirl2019
Level 1: Cadet

Hi im wanting to switch from pre paid to post paid, i have a microsoft phone and the telstra apps arnt compatable with my phone is there anothee way i can do it also my pre paid credit has expired and im having trouble loading some of the telstra pag ...

Clair7
Level 1: Cadet

We need to save some $$ so I need to cancel an expired Go Mobile Data Plan Casual & a Plus BYO Plan. When I try it puts me onto Live Chat to find out how much, then tells me the call centres are closed and throws me back to support, which then puts m ...

Oscar13
Level 1: Cadet

I wish to cancel my mobile <removed for your privacy> as I have longer require it.

Neo75
Level 1: Cadet

just want to know why I am.paying $50 a month for 30g and only getting 15g we never asked for shared data 

Lizi
Level 2: Rookie

My mobile plan expired early March, I've tried to change my mobile plan online twice both times confirmed as successful. Though told in email it was successful, I'm still being billed my old amount.I tried to call and the automated machine told be my ...

Azza2020
Level 1: Cadet

Hi I signed up for a new 5g Samsung s20 plus and today I have received an email saying the followingWhats the deal with 5g network , I will now have to pay an additional 15$ a.month above my phone repayment and monthly fee ?    Your plan inclusions   ...

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