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27071
Level 1: Cadet
JohnBen65
Level 1: Cadet

I am hoping someone can advise on this. We received the email re 'important changes to your mobile plan' for my wife's phone. She is on a the medium plan & has handset payments at the moment. The options for her are:

1. Do nothing and on the 30th Sept ...

Philed
Level 1: Cadet

I have a mobile date plan that combines about 7 mobile data services to give an aggregate allowance of 215 Gig. My contract makes it clear that the individual data allowances are summed.Yet, about 1 day before the end of my month, my service has been ...

Matt6699
Level 1: Cadet

How can i replace my broken phone? Telstra staff said just open the website. 

Anatech
Level 1: Cadet

My wife currently has an iPhone XR on a plan which expires in December. However she wishes to pay out the contract now and get a new iPhone 11 on a new plan. On investigation your lowest mobile plan includes 40g of data. As there is no way she would ...

SydneyLady
Level 5: Eagle Eye

I downloaded the My Telstra app to my mobile, but when I click on 'sign in'I get a message 'My Telstra has stopped' I have tried several time and rebooted my phone. enabled mobile data instead of wifi, same result each time. Anyone else getting the s ...

Hello772
Level 1: Cadet

Appreciate the difficulty in maintaining a customer service focus during COVID but has anyone got any suggestions on how to contact Telstra to sort out a new mobile plan and follow up on an agreed refund. For almost two weeks I’ve been trying to call ...

UnhappyCustome4
Level 1: Cadet

Ordered an eSIM yesterday expecting to get an email with sign in details but got no such thing. Can't sign into the app. The customer ID provided does not work. Without being able to sign into the app cannot cancel the order. Cannot track the order, ...

dracned
Level 2: Rookie

Not happy! 

How much is this gonna cost me? Am I going to be FORCED to pay out my phone early in full, can I continue to pay it off? This is completely contrary to the agreement I made with Telstra! This is deceptive conduct. I will not be held to ran ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

27071
Level 1: Cadet
JohnBen65
Level 1: Cadet

I am hoping someone can advise on this. We received the email re 'important changes to your mobile plan' for my wife's phone. She is on a the medium plan & has handset payments at the moment. The options for her are:

1. Do nothing and on the 30th Sept ...

Philed
Level 1: Cadet

I have a mobile date plan that combines about 7 mobile data services to give an aggregate allowance of 215 Gig. My contract makes it clear that the individual data allowances are summed.Yet, about 1 day before the end of my month, my service has been ...

Matt6699
Level 1: Cadet

How can i replace my broken phone? Telstra staff said just open the website. 

Hello772
Level 1: Cadet

Appreciate the difficulty in maintaining a customer service focus during COVID but has anyone got any suggestions on how to contact Telstra to sort out a new mobile plan and follow up on an agreed refund. For almost two weeks I’ve been trying to call ...

RickiRicki
Level 1: Cadet

Email has come out saying we need to upgrade mobile data plan, by 30 Sep, but it is then asking us to pay out the Early Termination fee?

carbz3
Level 1: Cadet

Sim activated still no service been 3 days 

Xef
Level 1: Cadet

Placed an order last week for a sim only plan. Got the confirmation almost straight away but never received the delivery tracking email. The parcel arrived yesterday had to show my ID etc. Opened it up and it's literally just the sim card in various ...

Garryha
Level 1: Cadet

I Have recently upgraded wireless broadband and the agreed data is not showing in any of the apps. tried ringing automated response no service. no where to send email to find out why. 

ThePM
Level 1: Cadet

Hi,
Since switching plans a week and a half ago (postpaid to another postpaid plan) my data usage is no longer showing. On the app it says 0mb of 100gb and on the myaccount webpage is shows 0mb of (blank).  The detailed usage page shows I have only be ...

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