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KarlPan
Level 1: Cadet

I received a promo code to update my BYO to month-to-month small mobile plan 40gb. It gave me a promo code to use on check out that gives $10/month credit on the bill for 24 months. The code has an expiry of 25/09/2020. But the code is not working wh ...

Roostersb2b
Level 1: Cadet

Telstra why are you changing my plan without my consent. 
I do not over use my phone plan, never call overseas, so no need for plan increase. Please call me??

Cocko08
Level 1: Cadet

How can Telstra change your plan without consent. Now getting charged for calls that were previously free. Try to ring and get flicked to a message. Terrible service 

Bongozz
Level 2: Rookie

I have been forced to change my plan from $60 for 5G 60Gb to $65 for 5G 80Gb. 
In the instructions it was noted that if I don't proactively change, I will be force migrated to the $65 plan - if however I take the offer now I will be refunded $5 for th ...

mumma-Quinn
Level 1: Cadet

I do not wish for my plan to change  I want it kept as it is. my name is <removed for privacy>

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Perdigon
Level 1: Cadet

I want to do this: "I really don’t need 40GB, do you have a plan with a lower data inclusion?  Yes – if you require less data, we have the Mobile Plan Extra Small which is $40 per month with 2GB data. If this plan is suitable, you can easily update h ...

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

millsy10011
Level 1: Cadet

Telstra want me to up my plan to 40GB/month. I don't use the 20GB I have now.... Maybe Aldi is worth a look as I believe they use the Telstra network for coverage

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Butterfly21
Level 5: Eagle Eye

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

mumma-Quinn
Level 1: Cadet

I do not wish for my plan to change  I want it kept as it is. my name is <removed for privacy>

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

Rubsss
Level 1: Cadet

I currently have a phone on a plan. However I want to pay it outright and turn it into a prepaid phone. Is this doable? 

Danwoj72
Level 1: Cadet

I was in a Telstra store yesterday sign onto a plan halfway through got a call from my wife saying we need to use a different one and the store could not help I left the phone at the store as I refused to take it because they could not help me and th ...

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