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Garryha
Level 1: Cadet

I Have recently upgraded wireless broadband and the agreed data is not showing in any of the apps. tried ringing automated response no service. no where to send email to find out why. 

ThePM
Level 1: Cadet

Hi,
Since switching plans a week and a half ago (postpaid to another postpaid plan) my data usage is no longer showing. On the app it says 0mb of 100gb and on the myaccount webpage is shows 0mb of (blank).  The detailed usage page shows I have only be ...

jubey46
Level 1: Cadet

I have an add on linked to my plan that I did not sign up for when I upgraded my plan a few months ago. It is called telstra one number, for connecting to smart watches, wireless earphones, etc. I do not own anything like that and only received the n ...

BWMB
Level 1: Cadet

I am trying to clarify if The Netherlands is part of the international call pack.  The website mentions 25 destinations but only lists 20 countries!  Would love to hear from you if you have found the full list somewhere?  Thanks in advance!!Don't kno ...

Pap2
Level 1: Cadet

im paying 135.00 on my mobil i wish to go lower plan can u tell me what have in  mobil plans pleasein

JerryG
Level 1: Cadet

My wife and used $29 plans for years, this January our plans was changed to $40 plans without our permission. I called Telstra this March, they promised our bill would still be $29 first four months. But I didn’t get that discount, in contrast, I got ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

khavajat
Level 1: Cadet

http://www.northwaydrivingschool.com.au/ 

AussieLee
Level 1: Cadet

I am about to start sending and receiving video, photo and text messages all through mms on my $99 plan.they will only be to/from the USA. 

Am I correct that I won’t have further charges on the $99 plan? 

thanks in advance 

LydiaP
Level 1: Cadet

I ordered an iPhone 11 on a plan on Friday May 8th and I got the confirmation email to say that the order is confirmed but I’m still waiting on the email to say my phone has been shipped. I’ve been waiting almost 2 weeks

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Garryha
Level 1: Cadet

I Have recently upgraded wireless broadband and the agreed data is not showing in any of the apps. tried ringing automated response no service. no where to send email to find out why. 

ThePM
Level 1: Cadet

Hi,
Since switching plans a week and a half ago (postpaid to another postpaid plan) my data usage is no longer showing. On the app it says 0mb of 100gb and on the myaccount webpage is shows 0mb of (blank).  The detailed usage page shows I have only be ...

jubey46
Level 1: Cadet

I have an add on linked to my plan that I did not sign up for when I upgraded my plan a few months ago. It is called telstra one number, for connecting to smart watches, wireless earphones, etc. I do not own anything like that and only received the n ...

JerryG
Level 1: Cadet

My wife and used $29 plans for years, this January our plans was changed to $40 plans without our permission. I called Telstra this March, they promised our bill would still be $29 first four months. But I didn’t get that discount, in contrast, I got ...

khavajat
Level 1: Cadet

http://www.northwaydrivingschool.com.au/ 

chaubui
Level 1: Cadet

Hi everyone,

As subject - I've got emails saying my order (1-2543357218013) is complete, service is activated however since I opt for eSIM and was expecting a QR code I never got anything else.

Can't call support and then you need to login to myTelstra ...

NoJaysLeft
Level 1: Cadet

I went into a Telstra store to upgrade my phone. I have been on a lease plan paying a premium for over a year since my lease expired.While going through an upgrade to an S20 Ultra, the salesperson came out of the back room with a Bluetooth speaker an ...

Gab187
Level 1: Cadet

I ordered a phone and plan a couple months ago as I am with telstra with home phone and internet thought was the best way to do it. 

All was fine then I get an email saying i needs to verify my identity which then of course was when covid isolation st ...

Nickstar14
Level 1: Cadet

I am having an issue. Long story short, been in a long and tiring argument with telstra about my phone plan. Got my services disconnected one day, called up to find out why as i was under the impression i was direct debiting. They advised me that the ...

granny98
Level 1: Cadet

Hi,  I recently purchased a new mobile plan a few days ago and was given a number of phone accessories. When I asked repeatedly if they would incur an extra cost, the person serving me shook her head and kept on replying 'no'.  unfortunately after op ...

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