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Level 1: Cadet

Billing and insurance

Hi, first time telstra customer. Can someone explain the way the billing works? I bought the phone on the 1st was sent a bill on the 3rd that's apparently due on the 18th. That's neither a month post or pre paid.
Also wondering if telstra offers insurance on top of your plan for your phone. They aren't answering my messages right now.

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3 REPLIES 3
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Level 23: Superhero

Re: Billing and insurance

Hello
Telstra give you 14 days to pay a post paid bill.
If you received your bill on the 3rd... 14 clear days is about 18th.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 1: Cadet

Re: Billing and insurance

Thank you. Do you know if they offer insurance?
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Level 23: Superhero

Re: Billing and insurance

Hello again....yes... Telstra offer Premium Care for mobile phones.
You can see the PDF if you Google.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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