Jo46
Level 1: Cadet

Bonus data question

I signed up for a new phone and contract online this week, I chatted to a Telstra worker on "24/7 Sales Chat" who said that if I ordered online, he would add 5G/month bonus data and talked me through the purchase. He said I didn't need a special code, he would add it but now 48h later, I have received the phone in the mail and my plan is updated but does not include the bonus data, how long should it take to arrive? Have I been duped??

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2 REPLIES 2
Lindy
Telstra (Retired)
Telstra (Retired)

Re: Bonus data question

Hi Jo46

 

That's certainly not good to hear. If this is still an  outstanding issue, please speak with our 24x7 Billing Team via Live Chat  http://tel.st/hsc3 and they will be able to get this sorted for you.

 

Sorry for the inconvenience.

 

Kind Regards

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swoolf05
Level 1: Cadet

Re: Bonus data question

Hi,

 

I have just gone through the same thing, took delivery of my new phone today, 5GB bonus data had not been applied. When I spoke to someone of your service line, they implied I needed to activate a 2nd service and proceeded to try to upsell me on a 2nd device.

 

Needless to say, not a great 1st up experience moving to Telstra

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