jlee339
Level 1: Cadet

Call and text remaining balance on 24x7 App and My Account

Can anybody tell me how I can see what my remaining monthly balance is for calls and SMS's is?  I can get the data balance esily but can not see the balance for calls etc anywhere.  I just moved from Optus and boy was it so much easier with their App!!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
TommyR
Support Team
Support Team

Re: Call and text remaining balance on 24x7 App and My Account

Hi Jlee339.

Im sorry to hear that you are having trouble reading your usage meter for calls and SMS.

Please see here for our breakdown and support page for reading and understanding these meters here: http://www.telstra.com.au/help/my-account/manage-your-usage/manage-your-call-sms-mms/

If you still need some more support with this, you can also chat to our My Account/24x7 app support team on 1800 266 000 or also Live chat here: http://tel.st/49kl

Regards - 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit