Level 1: Cadet

Call and text remaining balance on 24x7 App and My Account

Can anybody tell me how I can see what my remaining monthly balance is for calls and SMS's is?  I can get the data balance esily but can not see the balance for calls etc anywhere.  I just moved from Optus and boy was it so much easier with their App!!

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Support Team
Support Team

Re: Call and text remaining balance on 24x7 App and My Account

Hi Jlee339.

Im sorry to hear that you are having trouble reading your usage meter for calls and SMS.

Please see here for our breakdown and support page for reading and understanding these meters here: http://www.telstra.com.au/help/my-account/manage-your-usage/manage-your-call-sms-mms/

If you still need some more support with this, you can also chat to our My Account/24x7 app support team on 1800 266 000 or also Live chat here: http://tel.st/49kl

Regards - 


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