Tibbso
Level 3: Gumshoe

Can't change my main mobile service to an upfront plan because Telstra hasn't updated my account????

WTF? I am now getting two direct debits a month plus a bill because for some reason Telstra has allowed me to change a second mobile phone and a mobile data plan to upfront but not my main mobile service and I will have to wait until Telstra decides it's ready to update that service or account so that it can be switched to an upfront plan????? Of course, nobody within Telstra can force this update or give a timeframe for when it may happen.

 

If the CEO is going to have a brain fart and try to force good, longstanding customers to essentially prepay monthly, then at least have the resources in place to make the change quickly and don't drag it out over a few years.

 

As of checking today, Telstra's market valuation is $48.5 billion dollars and yet they still run this enterprise like some shonky phone operator in a developing nation.

 

Telstra = extremely low customer service values.

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3 REPLIES 3
waynies
Level 1: Cadet

Re: Can't change my main mobile service to an upfront plan because Telstra hasn't updated my account

In the same boat here, which is just more evidence that Telstra does not care about their customers one single bit. Never mind the false and misleading advertising of the upfront plans, which still seem to be unavailable to longer term customers with an Apple Watch, but Telstra will gladly port your other services to an upfront plan without telling you that’s your main service – with all its data – can’t be ported, and therefore the whole benefit of the upfront plan cannot be realised. Completely false and misleading, unethical behaviour.

Dowser
Level 22: Superhuman
Level 22: Superhuman

Re: Can't change my main mobile service to an upfront plan because Telstra hasn't updated my account

Did you switch your “main mobile service” to an Upfront plan?.

Dowser
Level 22: Superhuman
Level 22: Superhuman

Re: Can't change my main mobile service to an upfront plan because Telstra hasn't updated my account

Have you been provided with a reason why your mobile service cannot be transferred to an Upfront plan?.

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