Meggie2222
Level 1: Cadet

CANCEL MY PLAN

Answered
Hi

I am currently overseas in Bali and I would like to cancel my Telstra mobile contract as I now own my phone and it is longer of use to me to use Telstra while over here.
Please advise how I can do so with out having to call as calls don’t currently work from my service here.
Unless there was a plan that better suited being in Bali including making free world wide calls and a huge amount of data.
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Ozmoz
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: CANCEL MY PLAN

@Meggie2222

 

If you’re thinking about cancelling your Telstra service, or switching to another provider:

 

OR

  • Call 13 22 00 and say ‘disconnect’

 

You should be able to cancel via the online chat system.

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

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3 REPLIES 3
Ozmoz
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: CANCEL MY PLAN

@Meggie2222

 

If you’re thinking about cancelling your Telstra service, or switching to another provider:

 

OR

  • Call 13 22 00 and say ‘disconnect’

 

You should be able to cancel via the online chat system.

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

View solution in original post

Meggie2222
Level 1: Cadet

Re: CANCEL MY PLAN

The chat browser won’t launch no matter what I click.
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: CANCEL MY PLAN

Those are the only two options to get to the cancellation team, but if you call form a Telstra service it is a free call to call Telstra. +61439125109 should get you through to them.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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