possum14
Level 1: Cadet

cancel plan but can't get Telstra to answer

I have had a contract with Telstra - now expired - want to cancel my plan but can

t get a response from Telstra.  Tried phoning - tried on internet.  Still getting charged for a service that I have not been using.  How can I get Telstra to cancel the plan?

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2 REPLIES 2
Yeldarb
Level 20: Director

Re: cancel plan but can't get Telstra to answer

Stop using the service associated with the plan and contact the TIO and make a complaint about the inability to cancel the service.  https://www.tio.com.au/contact-us

ProfessorPhone
Level 23: Superhero

Re: cancel plan but can't get Telstra to answer

You can try Telstra live chat but many people report it failing during a chat.

 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

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