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Cancelling a mobile plan
I have moved abroad and do not have a working Telstra mobile - hence, no access to the app. I want to cancel my current contract but cannot seem to find how to do so. How do I cancel my contract?
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Re: Cancelling a mobile plan
You need to contact Telstra either by calling +61 439 125 109 or by sending a message using the My Telstra app (doesn't need to be a Telstra mobile, just a smartphone) - blue icon, bottom right of Get Help screen - and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.
If you can't access either of those methods, send a message to the Telstra Facebook or Twitter accounts as they are being monitored.
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