CHANGE ORDER - Frustrated!

[Shetland2020]

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

[Jupiter · Accepted solution]

Send a message using the My Telstra app on your mobile (blue icon, bottom right of get Help screen). Someone should respond in a few hours/couple of days.

[anon71man]

This doesn't work- the link goes to a page that says "sorry, this form is currently unavailable" 

[Jupiter]

Are you using the 24x7 app or the My Telstra app? You need to be using the My Telstra app, the 24x7 app doesn't work any more (was replaced about 6 weeks ago).

[anon71man]

Thanks Jupiter, did that and got through (kind of). Telstra sent out a tech (for a self install FTTC not sure why) who left a NCD and Modem telling me that the NBN hasn't connected my house yet (assuming this is the pit DPU) and that 'they'd be in touch'- nah, that didn't happen. I've been following up, even registered a complaint, the issue is Telstra cannot confirm WHEN a NBN tech MIGHT come out to connect us at the pit or see what the issue is- in the meantime... dribbling along with pathetically slow adsl... No real people to talk to, no answers on when.. nothing- I even tried to cancel the work order today but couldn't get anywhere... I just want to leave telstra at this point and find another provider.