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Level 1: Cadet

CHANGE ORDER - Frustrated!

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I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: CHANGE ORDER - Frustrated!

Send a message using the My Telstra app on your mobile (blue icon, bottom right of get Help screen). Someone should respond in a few hours/couple of days.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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4 REPLIES 4
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: CHANGE ORDER - Frustrated!

Send a message using the My Telstra app on your mobile (blue icon, bottom right of get Help screen). Someone should respond in a few hours/couple of days.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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Level 1: Cadet

Re: CHANGE ORDER - Frustrated!

This doesn't work- the link goes to a page that says "sorry, this form is currently unavailable" 

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Level 25: The Singularity
Level 25: The Singularity

Re: CHANGE ORDER - Frustrated!

Are you using the 24x7 app or the My Telstra app? You need to be using the My Telstra app, the 24x7 app doesn't work any more (was replaced about 6 weeks ago).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 1: Cadet

Re: CHANGE ORDER - Frustrated!

Thanks Jupiter, did that and got through (kind of). Telstra sent out a tech (for a self install FTTC not sure why) who left a NCD and Modem telling me that the NBN hasn't connected my house yet (assuming this is the pit DPU) and that 'they'd be in touch'- nah, that didn't happen. I've been following up, even registered a complaint, the issue is Telstra cannot confirm WHEN a NBN tech MIGHT come out to connect us at the pit or see what the issue is- in the meantime... dribbling along with pathetically slow adsl... No real people to talk to, no answers on when.. nothing- I even tried to cancel the work order today but couldn't get anywhere... I just want to leave telstra at this point and find another provider. 

 

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