"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021."
"Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone."
I am basically unable to contact Telstra at this time, I can't even Join the call queue, and the 24/7 chat seems unavailable. Obviously this is completely understandable given the situation, and so I feel this is an inappropriate time to be forcing anyone to change phone plans.
May I request Telstra wait until support is back to normal, then start changing things again, perhaps a change-freeze would be appropriate for the coming months.
Hello
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