Sam08
Level 1: Cadet

Changing from unlocked plan to prepaid

Answered

Hi all, 

Hoping someone can help me. I went into a Telstra shop a few weeks ago and was informed that my plan is out of contact and therefore I can easily change to a pre paid plan (longlife) online. 

I have logged on but cannot work out how to do this. 

Can anyone help?

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
DEANJA
Level 23: Superhero
Accepted Solution

Re: Changing from unlocked plan to prepaid

Hi Sam,

 

You can do this through Your Account page. Log onto your My Account and where the current plan is listed, you'll see in blue writing wording along the lines of change my plan. You can effect a change there.

 

Of course you could always use the Live chat online service: https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

 

Or phone up : tel://1800441872/

 

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2 REPLIES 2
DEANJA
Level 23: Superhero
Accepted Solution

Re: Changing from unlocked plan to prepaid

Hi Sam,

 

You can do this through Your Account page. Log onto your My Account and where the current plan is listed, you'll see in blue writing wording along the lines of change my plan. You can effect a change there.

 

Of course you could always use the Live chat online service: https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

 

Or phone up : tel://1800441872/

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

View solution in original post

frogie1940
Level 1: Cadet

Re: Changing from unlocked plan to prepaid

Ok ...i think i know what to do..hopefully

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit