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AFoord
Level 1: Cadet
February 2017

Changing plan

Answered
Hi I am on Go Mobile 70 plan which is up in Nov this year (9 months to go)
If my usage has changed and I want to go up a plan can I or do I need to pay early termination fees and recontract?
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Smiley3
Level 23: Superhero
Level 23: Superhero
February 2017
Accepted Solution

Re: Changing plan

In response to AFoord

Hi AFOORD,

 

You would need to pay out your existing contract first, then re contract again. 

 

Generally, if you are within 30 days of your existing contract expiring, Telstra will waive the remaining charges.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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Smiley3
Level 23: Superhero
Level 23: Superhero
February 2017
Accepted Solution

Re: Changing plan

In response to AFoord

Hi AFOORD,

 

You would need to pay out your existing contract first, then re contract again. 

 

Generally, if you are within 30 days of your existing contract expiring, Telstra will waive the remaining charges.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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AFoord
Level 1: Cadet
February 2017

Re: Changing plan

In response to AFoord
Thanks - always thought you could go up but not down- bummer
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ForensicsGuru
Level 21: Augmented
February 2017

Re: Changing plan

In response to AFoord

@AFoord, if you want to go up, talk to Telstra directly - you might get it with only "recontracting fee"... Not free, but still cheaper than paying out existing contract first... Done that successfully myself...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
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