DaveAlbright
Level 1: Cadet
November 2017

Changing plan

Answered

Hi,

 

I want to change mobile plans, I'm a BYO guy. 

 

Currently on the $45 per month plan and want to change to the $39 per month plan. 

 

My plan month started yesterday. 

 

Will I be charged anything extra if I change today?

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Smiley3
Level 23: Superhero
Level 23: Superhero
November 2017
Accepted Solution

Re: Changing plan

In response to DaveAlbright

Hi DaveAlbright,

 

If you are on a 12 month BYO plan you will have to pay an early termination fee.

Use the link below to find out how much your fee will be.

https://www.telstra.com.au/support/category/account-billing/manage-account/check-your-contract-detai...

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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Kalak
Level 23: Superhero
November 2017
Accepted Solution

Re: Changing plan

In response to Smiley3
You may need to, but if you're willing to recontract for another 12 months onto the new plan you may be able to get that waived with a BYO plan.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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Smiley3
Level 23: Superhero
Level 23: Superhero
November 2017
Accepted Solution

Re: Changing plan

In response to DaveAlbright

Hi DaveAlbright,

 

If you are on a 12 month BYO plan you will have to pay an early termination fee.

Use the link below to find out how much your fee will be.

https://www.telstra.com.au/support/category/account-billing/manage-account/check-your-contract-detai...

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

  • 1 Reply
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Kalak
Level 23: Superhero
November 2017
Accepted Solution

Re: Changing plan

In response to Smiley3
You may need to, but if you're willing to recontract for another 12 months onto the new plan you may be able to get that waived with a BYO plan.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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