Level 1: Cadet

Does a plan with telstra include insurance?

When I buy a new phone through Telstra with a plan does this automatically come with insurance?

Say the phone breaks over the 24 months I'm paying it off for, they'll send me a new one?

Or does insurance need to be bought separately?

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Level 23: Superhero

Re: Does a plan with telstra include insurance?

Most phones are sold with a manufacturers warranty usually for 2 years which covers manufacturing hardware defects. Insurance is very different and covers accidental damage...which is not included.

If your phone develops a technical issue... Telstra stores send it away for was it dropped or suffered fluid ingress.

With an Apple phone which comes with an official 1 year warranty they usually extend to 2 can shorten the process at an Apple store.. if not damaged an Apple store will replace it on the spot if not damaged.

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 25: The Singularity
Level 25: The Singularity

Re: Does a plan with telstra include insurance?

If you choose the "Upgrade & Protect" option at the time of purchase ($15 per month), then if you damage your phone, you pay a $249 fee (instead of having to pay what you owe on the phone) and you can then get a new phone on a payment plan.


See Upgrade and Protect ( for details.

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