SarahS123
Level 1: Cadet

Does a plan with telstra include insurance?

When I buy a new phone through Telstra with a plan does this automatically come with insurance?

Say the phone breaks over the 24 months I'm paying it off for, they'll send me a new one?

Or does insurance need to be bought separately?

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2 REPLIES 2
ProfessorPhone
Level 23: Superhero

Re: Does a plan with telstra include insurance?

Most phones are sold with a manufacturers warranty usually for 2 years which covers manufacturing hardware defects. Insurance is very different and covers accidental damage...which is not included.

If your phone develops a technical issue... Telstra stores send it away for assessment...ie was it dropped or suffered fluid ingress.

With an Apple phone which comes with an official 1 year warranty they usually extend to 2 years...you can shorten the process at an Apple store.. if not damaged an Apple store will replace it on the spot if not damaged.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Does a plan with telstra include insurance?

If you choose the "Upgrade & Protect" option at the time of purchase ($15 per month), then if you damage your phone, you pay a $249 fee (instead of having to pay what you owe on the phone) and you can then get a new phone on a payment plan.

 

See Upgrade and Protect (telstra.com.au) for details.

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