Level 1: Cadet

Downgrade expired plan

My plan term has expired and I wish to downgrade to a lesser plan, as my usage does not require a plan this big. How can I do this online or thru Telstra Chat? It says in the 24x7 app to contact Chat to discuss plan but will not display a link/s to change costs of contact.

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Level 25: The Singularity
Level 25: The Singularity

Re: Downgrade expired plan

If your plan has expired, then you will be starting a new contract.

Go to https://livechat.telstra.com and select Mobile on a Plan as the first option on the list.
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