nahueld
Level 1: Cadet

enable phone calls in mobile broadband plan

Answered
hi

I have bought a simple card and set to mobile broadband , now I need to make some phone calls and I don't want to change the number , how do I enable calls ?
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DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: enable phone calls in mobile broadband plan

If it is prepaid, if you give the prepaid team a call they should be able to just change it from a pre-paid broadband to a pre-paid mobile option. But it would need to be done over the phone or by livechat. 132200 and say "prepaid" or https://livechat.telstra.com
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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4 REPLIES 4
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: enable phone calls in mobile broadband plan

Is it a prepaid or a plan sim card?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Smiley3
Level 23: Superhero
Level 23: Superhero

Re: enable phone calls in mobile broadband plan

Hi nahueld,

 

You take the sim card out of the mobile broadband device and put it into a mobile phone that takes the same size sim. 

 

If you are on a plan that can make calls with the data sim, it will work. 

 

I have a prepaid mobile broadband with the Data Pass plan. 

I  put my sim into a mobile phone and I can send text messages.  

I can't make phone calls because the plan doesn't allow it. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
nahueld
Level 1: Cadet

Re: enable phone calls in mobile broadband plan

Yes I understand but I want to enable the calls now , I want to change the plan , is this possible ? I'm on a prepaid yes and I have the sim on my phone.
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: enable phone calls in mobile broadband plan

If it is prepaid, if you give the prepaid team a call they should be able to just change it from a pre-paid broadband to a pre-paid mobile option. But it would need to be done over the phone or by livechat. 132200 and say "prepaid" or https://livechat.telstra.com
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit