eSim order lost/missing - support will not allow contact over this issue as it is not an emergency

[Rattycakes]

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbreak.

Anyone else had similar? Is there a way I can get in touch with someone and explain the the order has apparently gone missing?

[Rattycakes · Accepted solution]

Telstra contacted me at 5pm yesterday informing me that they couldn't verify information, and had cancelled the order. No indication of what information couldn't verify. Just bad damn luck I guess.