Level 1: Cadet

Extremely irate customer

Just want to change from post paid to pre paid.


Call customer service - get directed to online

Speak to online chat bot - download the app

Download the app - must sign in

try to sign in - must have a Telstra ID

Create an ID - finally log in

select my account - no account there

Attempt to Add Account - error - button DOESNT WORK

Talk to chat bot again - repeats the same steps I've already tried...


I just want to leave this s%^&ty carrier and activate another sim card F*&%!

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