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Level 1: Cadet

Get back in touch link does not work and no-one will allow me to speak with the same consultant.

I called Telstra to re-do my 4 mobile plans. Spoke to a great rep from Adelaide and I really need to speak with her again as there is a problem on my account. 

 

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1 REPLY 1
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Level 8: Inspector

Re: Get back in touch link does not work and no-one will allow me to speak with the same consultant.

Hi Kapowie -

I would suggest here is to call Telstra and request to have the same consultant whom you spoke before to call you on your preferred time. Tell them that the get back in touch link didn't work.
They should be able to do that Smiley Happy
Always here to help. Please don't forget to click the Like button if you "like" what I suggested Smiley Happy
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For account related concerns, you can visit https://www.telstra.com.au/account-services

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