Fran1805
Level 1: Cadet

Having to go online to access mms.

Answered
Why do I now have to go to telstra.com/viewmms to access my mms when I used to just be able to select and view the message on my phone. Can I change it back to how it used to be?
1 ACCEPTED SOLUTION

Accepted Solutions
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Having to go online to access mms.


@Fran1805 wrote:
Why do I now have to go to telstra.com/viewmms to access my mms when I used to just be able to select and view the message on my phone. Can I change it back to how it used to be?

Can you please send a MMS to 176667 (Attach any picture). This should reset your MMS settings on the network.

 

If this doesn't work, please visit http://configure.telstra.com.au and follow the prompts.

 

B.

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7 REPLIES 7
thisnamewilldo
Level 2: Rookie

Re: Having to go online to access mms.

sorry to hijack, but i cannot see how to create my own post asking for help

 

i must be missing an obvious button somewhere, sorry for the dumb question, but would someone please tell me how i create a thread?

 

Thanks Ben, got it

Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Having to go online to access mms.


@Fran1805 wrote:
Why do I now have to go to telstra.com/viewmms to access my mms when I used to just be able to select and view the message on my phone. Can I change it back to how it used to be?

Can you please send a MMS to 176667 (Attach any picture). This should reset your MMS settings on the network.

 

If this doesn't work, please visit http://configure.telstra.com.au and follow the prompts.

 

B.

----------------------------


New Users - Click Here!

View solution in original post

Ben_F
Community Alumni (Retired)

Re: Having to go online to access mms.


@thisnamewilldo wrote:

sorry to hijack, but i cannot see how to create my own post asking for help

 

i must be missing an obvious button somewhere, sorry for the dumb question, but would someone please tell me how i create a thread?


Hi,

 

Welcome to CrowdSupport!

 

From the homepage, Click the topic that best suits (Grey Tab) then click a Sub-Topic. When you do this, you will see a New Message button.

 

Thanks!

 

B.

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Joe-Telstra
Telstra (Retired)
Telstra (Retired)

Re: Having to go online to access mms.

Hello Fran1805,

 

Firstly, welcome to CrowdSupport 🙂 Please stick around and offer any expertise you have in the range of topics here in our Community.

 

Please let us know how you go with Ben's suggestion above. If it still does not work, delete your current MMS network settings and set it up again.

 

Follow these instructions:

 

  1. First, you'll need to take a take a photo or video on your mobile. If you haven't already done so, access your mobile's Camera orVideo function to take a photo or video. These are usually found on your mobile's Main Menu.
  2. On your mobile, open the Main Menu, then select Messaging (or similar), then select Write Message or New Message (or similar).
  3. If you're asked to select a type of message, select Multimedia Message or MMS.
  4. Select Options, then Insert (or similar). This allows you to add a photo or video to your message. You can also add a text message.
  5. Press Send, then enter the mobile number(s) you wish to send to.

You will be charged for each MMS message sent.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Fran1805
Level 1: Cadet

Re: Having to go online to access mms.

Thanks, Ben, your suggestion worked perfectly. It will save me a great deal of frustration! I thought I'd ticked the 'send me an email when someone replies' box but I didn't receive an email, so perhaps I managed to unclick it again? Thanks also for the welcome, Joe. Not sure I've got anything that could be described as expertise, but I might surprise myself 🙂 Cheers
Drive_Country
Level 1: Cadet

Re: Having to go online to access mms.

Hi Ben,

 

I went online and have configured my N95 for combined MMS & Internet and "saved".

 

Now what do I have to do to see the pics that were sent previously (like 2 hours ago). 

I tried using my computer to access Telstra.com/viewmms. Only get message "session has expired" and I haven't even had a glimpse of the photograph yet.

 

What happened to the old system when we could view MMS on the same phone instantly FIVE YEARS ago.

 

Is Telstra technology going backwards???

jordanrussell
Level 1: Cadet

Re: Having to go online to access mms.

 

Set it & forget it

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