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Level 1: Cadet

How do I keep my old number?

<Removed for Privacy> on this Sim?

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: How do I keep my old number?

Firstly, never post your mobile number in a public forum such as this.

If you have needed to change SIMs, you would need to call 1258880 and organise for a new SIM to be sent out, or pop in to a Telstra Shop and they could do it on the spot. Buying a starter pack from a Supermarket or other retail shop won't do it as they have their own number encoded to them.

If you were changing from Prepaid to PostPaid, you need to specify that you want to keep your existing number during the order process (or call 125111 afterwards, if you forgot).

If you are on Postpaid and have lost your SIM, either go in to a Telstra Store and they can give you a new SIM on the spot, or call 132200 and they will be able to send one out to you.
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