Karp90
Level 1: Cadet

How to cancel a plan

How can I cancel my mobile plan? I've spend hours trying to find the right place in MyTelstra, but I just don't seem to find it. And when I open the live chat, no one replies to me. Calling the customer service isn't really an option, as I have moved out of Australia, and a long wait on the phone could be super expensive. It's very frustrating, as this shouldn't be that complicated

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1 REPLY 1
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: How to cancel a plan

Maybe try the browser version at https://www.my.telstra.com.au/myaccount/home

Sign in

Click on Services in the Menu bar

Click on the service

Click on Plan Detail on the right side of the service page

Click on Contract Details and you then should see an option to cancel your plan...

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit