Tamara001
Level 1: Cadet

I have a new plan and have unlimited calls and texts to NZ this isn’t on paperwork I received

I have a new mobile plan which includes an in store promotion whereby I can ring or text New Zealand unlimited. This is not mentioned on the subsequent paperwork that has come through!

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1 REPLY 1
TimmyT
Telstra (Retired)
Telstra (Retired)

Re: I have a new plan and have unlimited calls and texts to NZ this isn’t on paperwork I received

Hi Tamara001,

 

Thanks for reaching out to us. May I ask what paperwork you received? If it's not the Critical Information Summary, you can download a copy of it here  http://tel.st/CIS which will list the inclusions. If you have any further questions, please speak with our Billing Live Chat team   http://tel.st/hsc3 who will be able to review your plan and clarify further. 

 

- Tim 

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