Level 1: Cadet

I have device payments on account. how do i know their contract end date

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 21: Augmented

Re: I have device payments on account. how do i know their contract end date

In the My Telstra App, go to Services, tap on the service number, in Mobile Summary, sroll down to Device repayment, then tap on Repayment details..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Support Team
Support Team

Re: I have device payments on account. how do i know their contract end date

Hi Tomtom1963. 
 

While we can't access your account information over social media, you can check your current contract status via your My Account Log into your My Account here https://tel.st/ejhex;

Once logged in, in the top left of the page, click on the "Services". Click on "Manage Mobile" (or other device you want to check). Then on the next page, scroll down to "Device repayment" and click on "Repayment Details". This will list your current contract status and how much you would need to pay out if upgrading early. 

Let me know how you go. 

Regards – Tom
 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit