Level 1: Cadet

I have paid $300 for a deposit

I have required $300 deposit for pre-order iPhone 11 pro Max. Is that usual requirement ? However I didn’t get a receipt and there is no deposits info in a contract. Anyone knows how this work ?

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Level 11: Detective
Level 11: Detective

Re: I have paid $300 for a deposit

That is legitimate, if your credit score does not quite meet the requirement for the hardware repayment option, Telstra will provide the option of paying a $300 deposit as a "security"

However, the consultant you spoke to should have provided you a receipt number for your peace of mind

Level 23: Superhero

Re: I have paid $300 for a deposit

Contact the department you rang and ask for an Interaction number to cover what you were told.  It will start with INT-1  xxxxxxxxxxxxxx

At the same time ask to be sent a written confirmation of the transaction.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Telstra (Retired)
Telstra (Retired)

Re: I have paid $300 for a deposit

Hi @Star555


Just wanted to check in to see if you need any help or support with your initial question?

- Stef

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