georgiena
Level 1: Cadet
July

Keeping my Old Number

Answered

How can I keep my old number if i don't have access to my old phone?

 

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DrQ
Level 24: Supreme Being
Level 24: Supreme Being
July
Accepted Solution

Re: Keeping my Old Number

In response to georgiena

You can request a replacement SIM card from a Telstra Store and that will then be linked to your existing number without needing to have access to your old phone. 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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DrQ
Level 24: Supreme Being
Level 24: Supreme Being
July
Accepted Solution

Re: Keeping my Old Number

In response to georgiena

You can request a replacement SIM card from a Telstra Store and that will then be linked to your existing number without needing to have access to your old phone. 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

  • 0 Replies
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