Level 1: Cadet

Lease plan

Hello everybody i hope you're doing well. I've brought myself here due to being sent out the doors when trying to get a new phone. I currently am on a 24 month lease plan which i was paying $144 a month for. At the time i did not realise i had to give the phone back at the end of it (iPhone 8), Im quite angry as i feel i have been ripped off (what have i been paying so much money for if i don't keep the phone!?) I was looking to upgrade to a newer phone and have been told i can't unless i bring in my old one. I am still now paying $130 a month and cannot get in contact with anybody to try and sort it out. The phone is damaged and there is also a fee to pay if it is not in good working order which i think is outrageous. I have been a telstra customer for many years and feel like i have been taken advantage of. If anybody could point me in the right direction or share some feedback it would be greatly appreciated, cheers.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Lease plan

Unfortunately a lease arrangement to basically 'borrow' the handset is different to a payment plan (over 1, 2, 3 years) to buy the phone..  you need to read contracts and CIS documents to understand what you are signing up for. i would think there is not much you can do in your circumstances - the conditions of the lease agreement would have been detailed right from the start..

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit