Level 1: Cadet

Lost phone

I purchased my iPhone second hand and have lost it while travelling overseas. I do not have the packaging or any details re the phone serial number and I need this to claim on insurance. I know the shop it was purchased from. Is there any way to get the IMEI number from Telstra?

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Level 23: Superhero

Re: Lost phone

Telstra don't associated second hand phones to accounts. Normally you look after the insurance before the lost bit..

You could contact the shop you purchased it from as they may/should hold onto those details.


Telstra (Retired)
Telstra (Retired)

Re: Lost phone

Hi Saint_Pamela, 

In addition to what Caaf has advised, if you used the phone with your iTunes account, Apple may have updated the records for the iPhone to reflect that you were the last user of the device. 

My partner lost his second hand iPhone, and he simply had to call Apple, give his iTunes ID (your email address) and it showed devices that were registered to that email address which included the iPhone :-) 

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