Solved: Mobile Data Fair Go - Telstra CrowdSupport

roblew

I pay for a 40 GB per month mobile plan.

At 20 GB a speed limit was executed on my download of 1.5mbs.

Why was this commenced at 20 GB instead of 40GB?

Jupiter

Sounds like a system glitch. To find out, you will need to contact Telstra, either by calling 132200 or by sending a message using the My Telstra app on your mobile.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Jupiter

Sounds like a system glitch. To find out, you will need to contact Telstra, either by calling 132200 or by sending a message using the My Telstra app on your mobile.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

iPat91

Hey roblew

Echoing what Jupiter said, it sounds like there's a glitch here! Reach out to our billing team through our Messaging App so we can get this sorted: https://tel.st/hnk3y

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Mobile Data Fair Go

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Set it & forget it

Mobile Data Fair Go

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Re: Mobile Data Fair Go

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