Level 1: Cadet

mobile phone plan has increased

my mobile phone plan has increased from $45 to $53.72 Why???


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Level 23: Superhero
Level 23: Superhero

Re: mobile phone plan has increased

Ho Podso,


We can't tell you why you're plan has increased because no-one on Crowdsupport has access to customer's Accounts.


You'll need to contact Telstra by messaging in the My Telstra App on your mobile phone (blue icon in the Get Help section bottom right of the screen). If Codi the bot replies with an irrelevant response type "I want to speak to a consultant". You'll be placed in a queue for a Telstra Employee to reply to your message. It could take hours for the initial reply. You'll receive a notification on your mobile when they reply. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Level 25: The Singularity
Level 25: The Singularity

Re: mobile phone plan has increased

I suspect that you are on the S plan and you may have been migrated from the old one to the new one (which is $55 per month) mid-billing cycle. This would result in a prorata charge for the current month of the new plan and a prorata refund of the old plan, giving an odd amount.


You should have received a notification about the change via email or SMS about a month to 8 weeks ago.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit