Level 1: Cadet

Mobile plan on hold while deployed

Good morning,  

I am currently deployed overseas with the ADF. I was hoping to see if I was able to put my account on hold for the duration of my deployment.  Any help would be greatly appreciated. 


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Support Team
Support Team

Re: Mobile plan on hold while deployed

Hey @Smillsy


Hope you were able to get this sorted before deploying. For future reference, the best way to get your account placed on hold is to chat with our billing specialists in your My Telstra app https://tel.st/k2acw Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/utam4

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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