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Level 1: Cadet

MxPost Paid Plan discount-promised $10 discount does not appear on the purchase confirmation screen

I responded to the offer on Telstra's site for the Mx BYO mobile post paid 12mth contract, normally $49/mth, now $10/mth if you apply and manage the service online.

At the point of confirming my purchase, that $10  discount is nowhere to be seen.  I had to start an online chat, seek re-assurance from the agent that the cost would in fact be $39/mth despite the fact that what is presented for me to read and approve is $49/mth.  I was told that:

"Basically the $49 with $10 monthly mobile credit for existing customers is a promo offer, in which the promo offer is valid until 31/01/2017, that's the main reason that you dont see it on the website, i will not provide you a misleading information which can be a reason at the cost of my job."  Surely the contract presented for confirmation of purchase should show the advertised/offered amount of $39/mth.  I'm don't think that choice.com.au  or the ACCC would agree that this was ethical.  Does Telstra have any reason doing things this way?  Cheers, Scott

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2 REPLIES 2
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Level 1: Cadet

Re: MxPost Paid Plan discount-promised $10 discount does not appear on the purchase confirmation scr

it does appear on the web site Scott atthe start just not at comfirmation, so is it $49 or $39 iam confussed
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Telstra (Retired)
Telstra (Retired)

Re: MxPost Paid Plan discount-promised $10 discount does not appear on the purchase confirmation ...

Thanks for using Crowd Support Scottau. The plan fee is $49 per month for that plan. There may be offers where you get a discount for a period of time. This discount will appear on your bill and the full plan fee will be shown as $49. If the $10 discount is not applied on your bill, please chat here  http://tel.st/hsc3 and we can make sure it's added. 

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