J4rd
Level 1: Cadet

Nano Sim Activation

I have a new Z3 and nanosim.  I'm trying to activate the sim.  I already have a device with Telstra, and I'm keeping the phone number on the new device.

 

The activation website asks for a 9 to 13 digit SIM serial number.  The serial number on my new SIM is 14 digits, so the webstie won't proceed (it comes up as an error in a required field).

 

How do I proceed?

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1 REPLY 1
ScottBarratt
Telstra (Retired)
Telstra (Retired)

Re: Nano Sim Activation

Hi!

 

If you're encountering problems online, have a chat to us here:  http://tel.st/hsc3 and we can manually put in an order to activate your SIM.

 

Cheers.

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